I am attempting to change my email address for a software site. The site allows me to select this option ... but it then does two things immediately and simultaneously: (1) a verification code is sent to the email box I am moving away from and (2) an entry box for entry of the verification code then appears ... but the entry box remains on screen for such a short time that I do not have time to enter the code.
I spoke to support at the software site (iDrive.com). I was using Microsoft Edge. They said try Chrome. I did this, and had the same problem. They said the issue probably arises from a pop-up command set up in EITHER Norton 360 ....OR ... in CHROME ... OR both. They recommended that I locate where I can alter the pop-up settings, and enter https://www.idrive.com to the EXCEPTIONS LIST.
My question: Within Norton 360, how do I change the pop-up-settings so that I either (a) allow all pop-ups, or (b) make the entry to the EXCEPTIONS list? (if you can also explain how I change the settings in Chrome or Microsoft Edge, this would be very helpful).
After I have made the suggested changes, I will try again to change my email address with idrive. If this does not work, I am to contact their support team again.
Thanks for any guidance you can provide. Sam