How do I complete a Smart Scan and go back to the Norton 360 Home window?

[E_Cale]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Load Norton 360 Home page. Run Smart Scan. It completes but finds a bunch of trackers. I am asked if I want to buy yet another product to fix it. I choose later. I get a new popup that tells me I can get the service for free for a limited time. I have two choices, Click the X in the top right corner and Norton 360 closes, or accept and I am given the opportunity to type in my credit care to buy the service when the free trial ends. This is getting kind of sonorous.

Detailed description:

Product & version number:26.3.10886 (build 26.3.10886.979)

OS details:Windows 11

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[Gribouille342]

Bonjour @E_Cale

Il est vrai et agaçant que smart scan une fois son analyse terminée “détecte de nombreux problèmes non résolus”. Je vous rassure, ce n’est qu’une incitation marketing pour vous inciter à acheter des modules additionnels supplémentaires.

Je vous conseille de désactiver les notifications promotionnelles en procédant comme suit :

1. Ouvrez l’interface Norton
2. Cliquez sur “Paramètres”
3. Cliquez sur l’onglet “Notification”
4. Vérifiez que M’envoyer des notifications promotionnelles” est désactivé (voir capture d’écran)

[E_Cale]

At least one of my PCs this does not work. Only thing I know that is different is I did not purchase Norton Utilities Ultimate.

[Gribouille342]

Bonjour @E_Cale

Je vous remercie pour votre retour.

Vous trouverez ci-dessous la procédure à suivre pour désactiver les notifications promotionnelles. Je précise que j’ai fait une recherche en anglais sur la page officielle du support Norton alimenté par l’IA

You can manage advertising notifications from Norton by adjusting settings within your Norton device security application, opting out of marketing emails, or blocking browser notifications. These methods allow you to control promotional alerts, non-critical app activity alerts, and unwanted browser pop-ups. Note that some essential service communications cannot be disabled.

• Manage In-App Promotional Notifications
  You can stop receiving promotional notifications directly within your Norton device security application. This involves navigating to the Notifications settings and toggling off the option for promotional alerts. This will prevent offers for other Norton products and services from appearing in your app.

• Opt-Out of Marketing Emails
  To stop receiving marketing emails from Norton, you have two primary options. You can sign in to your Norton account on our website, go to Account Settings, and adjust your Email Preferences to turn off promotions and special offers. Alternatively, you can click the “Unsubscribe” link found at the bottom of any marketing email you receive from Norton.

• Block Browser-Based Advertising Notifications
  If you are receiving unwanted advertising notifications through your web browser, you can block them directly in your browser settings. The steps vary depending on whether you use Safari, Google Chrome, or Mozilla Firefox, but generally involve accessing notification settings and denying or removing specific websites from sending push notifications.

[E_Cale]

I appreciate your answers, but the problem is really with Norton Marketing! They should fix it.

Sure, I want to receive notices of new products, but I promise you I will not buy everything. I would even put up with once every time I start up Norton 360. But if every time I run a scan I have to log out of Norton and restart it just to get out of the buy cycle is obnoxious. Good products should stand on their own merits. Is Norton spending too much money of onerous marketing and too little on good engineering?

[Gribouille342]

Bonjour,

Je comprends votre point de vue qui est partagé par d’autres utilisateurs. Cependant, je ne suis absolument pas certaine que GenDigital (entité mère de Norton entre autres), soit prête à alléger le marketing intégré à ses différents produits de sécurité. Personnellement, j’espère qu’ils réaliseront un jour, que l’excès de marketing est contre-productif car il peut faire fuir le client vers des produits concurrents.

[globus5000]

jeg har sandheden de arbejder på en nye version af hele notifikation systemet en v2.0 hvornår den kommer ved jeg ikke men de har planer for noget måske næste patch hvem ved det er jo ligegyldig om jeg siger det eller ej fordi i tror ikke på sandheden de er jo gået i gang med næste patch vad der er i den ved jeg ikke

Gribouille342 håber du gider skrive igen snart til mig men den får en opgradering