as my test from United States: 01-Apr-2022
I Sign'd In to my Norton account -> Contact Norton Support -> Chat Support: Chat Now
I click'd "Manage my account" -> "Something else" and type'd "Live Agent" until ChatBot Kate reply: "transferring you to a specialist for further assistance".
Thank you to both SoulAsylum and bjm for your responses. I did finally manage to contact tech support by phone (I'm in Australia, by the way) but only after penetrating several layers of defenses designed to prevent this action. I first tried 'Chat with an Agent' (Re SoulAsylum's suggestion) I don't know how many times, only to fall into a black hole of 'describe your issue'/save/describe your issue/save' ad infinitum. It promised local phone numbers but the link did not work--a universal occurence with Norton. When I did finally reach support the person's accent was so thick I was unable to understand him, or him, me. After 15 minutes of trying to describe a rather simple issue, I was forced to give up in frustration. Norton's tech support is abominable. Thanks again for the replies.
Oh, one other point. A week ago I was contacted by Norton to say my account was being upgraded to 'deluxe'. The agent also supplied a 'special' phone number supposedly available only to deluxe accounts. When I tried it the phone company announced that the number was discontinued. Oh, Norton, what a miserable failure you are in terms of customer service!
jjcool:
Can anybody please supply a contact phone number for Norton Tech Support? I've been trying all evening to find a number, its almost impossible. I would appreciate any assistance in this regard.
~regarding Phone Support Please share your geo-location/country. Maybe, I can post Norton Support phone number, if you want?
Are you United States?
Norton Community does not have access to your Norton account, subscription nor payment information.
Please Contact Norton Supportfor Norton account/subscription issue.
Hello. Your best option is to go to this link: https://support.norton.com/sp/en/us/home/current/contact?inid=nortoncom_nav_support_products-services%3Aoverview
Click the appropriate box related to the issue you are having, OR, "My topic is not listed above". Click "I still need help" if a search doesn't provide an answer or link to a solution. Next sign into your account and follow screen prompts.
