I am not computer literate when it comes to security. (This means: keep it simple; make no assumptions about prior knowledge, and don't skip any steps!) I got the anti-virus software on the advice of others, but know nothing about it. Well, I just got an HP laser color printer, had problems installing, chatted with tech support and the bottom line is: have to disable all security in order to install. I looked for a solution online, and found one that said to first disconnect from the internet, then turn off the Norton, then install, turn back on, then reconnect to the internet, etc. But this printer does everything automatically when it sets up the first time, and it gets everything online from HP! So I can't disconnect to the internet in order to disable Norton (and Windows Firewall, which it is controlling)!
Help! Thanks.
Gigi