I have been given a case number but cannot contact support
Norton writes: “Note! If no window appears when you click the button, you may need to accept cookies in your browser.”
I have accepted cookies in your browser – But NOTHING happens.
How do I proceed?
What browser are you using to contact Support?
While trying to access Norton Support be sure you are not using a VPN or ad blocker extensions. Also try clearing your browser cache.
Thanks for your reply
I am not using a VPN or ad blocker extensions. Also I have cleared my browser cache. - But NOTHING happens.
There must be some kind of bug with Norton – because when I disable Auto-Protect with Norton, some of the problem is resolved.
Norton knows my contact details from my subscription over the years – is there a way Norton can contact me - now that I can’t contact Norton?
I am using Edge to contact Support
What extensions do you have installed in Edge? Try disabling them and testing access to Support.
It sounds like you are going about trying to contact Support correctly. Do you have another browser you can try?