How do I get rid Norton popup that shows blank threats detection?

Norton Security | Norton Internet Security
1

Everytime I start Windows, I get a Norton popup with a message indicating that threats have been detected, but there is nothing in the dialog box.  See screen print attached.

 

Await to hear from you soon.

2

Did you click on the "click here" at the bottom of the screen to show what has been quarantined ?

 

I have a recollection of something like this happening to me once -- I use NIS 2012, not the current one.

3

Thanks for your prompt response.

 

I am using Windows 7 Home Premium - Verson 6.1 (Build 7601: Service Pack 1), and running Norton 360 Premier Edition Version: 20.4.0.40.

 

As suggested,  I ran Norton Support Autofix and have attached a screenshot of the results.  Problem still unresolved.

 

What next?

 

Norton_20Autofix_Screenshot_2013-8-24.png

4

Your main 360 screen shows your email address at the top. You should edit your message to remove the image.

 

There may be something amiss with your 360 installation. I would suggest reinstalling the product using the Norton Removal and Reinstall tool.

 

 

Download the Norton Removal and Reinstall Tool from here   www.norton.com/nrnr
If you use Identity Safe, backup/export your data. Use the CSV format for compatibility.
Run the Norton Removal and Reinstall Tool.
Reboot.
Run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.
Try to log into your Identity Safe. If you can, you are done. If not, Import your Identity Safe data.

 

 

 

5

Hi,

 

I have noted your comments and will try using your suggestions when I get some free time later this week.

 

Meanwhile, how do I go about editing my message to remove the attached file?  Your assistance is appreciated.

6

Hi Edavy

According to the link below there is a time limit of 60 minutes to edit the post.  Because of this I have asked a moderator to wash out your email address.  I hope this is acceptable to you?

 

 

http://community.norton.com/t5/Forum-Feedback/Editing-a-post/m-p/67130/highlight/true#M1329

 

 

ATB

 

intesec

7

Hi Intesec,

 

Hereby confirm agreement for a moderator to wash out my email address from the files that previously attached.

 

Once again, thanks for your assistance.  I will update you on the outcome of the solution that you recommended.

 

Regards,

 

Ed

8

Everytime I start Windows, I get a Norton popup with a message indicating that threats have been detected, but there is nothing in the dialog box.  See screen print attached.

 

Await to hear from you soon.