How do I get rid of the list of programs that Software Updater could not update?

Archive
1

I ran Software Updater and got a list of programs that the Updater could not update.  I updated them so how do I get rid of the list?  All but one of the listed programs are from Microsoft or Windows.  Is Norton prejudiced toward Microsoft/Windows products?

2

Permalink,  believe me I thought the same and am beginning to think I had someone who did not know what he was doing.       He left me for ages just sitting here looking at the screen and nothing happening.   At 76 I was nearly in tears to think my laptop would never be the same again.     I did do a review which Norton sent me explaining my concerns but heard nothing back,  so much for Customer Service.     

3

So the only way to get rid of this seems to be uninstall and then reinstall?  That wouldn't take 2.5 hours would it?

A reinstall using the Norton Removal and Reinstall Tool should take less than 10 minutes, depending on how quickly your computer boots up.

Download the tool here    www.norton.com/nrnr  and use the Advanced Options > Remove Only option. Then restart your computer and log into your Norton Account and click on Download to download and install a fresh copy of your 360. Be sure you run LiveUpdate manually a few times, restarting as necessary, until no updates are available? Then restart again. Restarting, not shutdown and startup again if you have Windows Fast Startup feature enabled.   If you use Windows 8/8.1 or 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here.

4

So the only way to get rid of this seems to be uninstall and then reinstall?  That wouldn't take 2.5 hours would it?

5

this may help https://support.norton.com/sp/en/uk/home/current/solutions/v138894743

6

I managed to get Norton to take it off.   It caused more bother than it is worth.    Took an engineer 2 1/2 hrs to uninstall and reinstall Norton.   Thankfully I am now back as I was and if that Software Update appears I will never click on it ever again.

You have my sympathy and if you have hours to waste, which most of us do not,  get onto Norton and get them to sort it out,.

Stay safe.

 

 

7

[...] you can use the “Exclude” button in the Wizard screen. Excluded programs will not be included in any subsequent scans. You can refer to this KB: https://support.norton.com/sp/en/us/home/current/solutions/v138894743

 

https://community.norton.com/en/comment/8523873#comment-8523873

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Norton Security 22.22.2.10 for Windows is now available!
Included additional enhancements to the Software updater feature  
Note: This feature is released in a throttled manner
Users will be able to filter and view the history of the Software Updater activity in the Security History tab

Below are some Known Issues in this build:

  • Software Updater fails to update Microsoft Teams & Zoom app
  • Software Updater's Windows Update Alert is populated twice
  • Help links are not redirecting to the right KBs
  • PC needs to be restarted to get Right Click Context Menu to be visible
  • Antitrack installation failed after download
  • When Software Updater is running, patch to 22.22.2 fails and asks for restart

 

Please review:  Norton Security 22.22.2.10 for Windows is Now Available!