Right I've had enough. Since installing this crap my daughters laptop randomly logs her out, slows internet access and frequently prevents her accessing the internet at all.
My admin login, which isn't monitored also can't access the internet.
It seems that having a filtering system that relies upon access to a central database (Norton) relies upon that database being available and responsive which yours is not.
Now when I try to uninstall this rubbish your server is not available and all I get is and endless 'Validating norton family credentials...'
What a **bleep** product Norton's family safety is.
I am having similar issues. In the past this has happened for a few days, and then it will work fine for 4 months, and this will return.
To uninstall in the past, I have had to start in Safe mode (hit F8 before the Welcome to Windows screen appears after a reboot), and then going to Control Panel/Programs and Features allows me to uninstall. Or, if you wait 5 minutes, it will probably let you log back in.