How do I get the attention of Norton tech support?

Archive
1

I posted a question[1] here about a conflict between our product and NortonLifeLock. It's been over a week, but there haven't been any responses. I'm the developer responsible for this particular issue, but I don't know what I can do without some basic information from Norton tech support.

Is this the proper place to request help from Norton tech support, or is there another way that's more direct?

[1] Customer reports NortonLifeLock blocking Microsoft AppCenter -- posted in Other Norton Products on 2020-10-05

2

You're most welcome!! Stay healthy!!

Cheers

3

We are forwarding the information on to the user and will keep it for future reference.

Thanks for your help!

:-)

4

Your welcome. Your older thread is here at this link and is still active. Did you perform the suggestion by the Norton employee in that last post? Did the user click on "Exclude Process" in the action area shown in their history? If so what were those results after a system restart? I posted in the earlier thread as well to keep both active.

Cheers

 

5

Ah, great. Thank you for the help!  :-)

6

Hello Sandy. I've tagged this thread to the moderators for action and to escalate. Also asked a moderator to move it to the correct board for proper exposure and answering. In the interim you can contact support through chat at this link, they may be able to assist you. 

Cheers