How Do I Install Ghost?!

Two oddities:

 

I ordered Ghost 15, but the order says I bought Ghost 14...huh?

 

After I purchased Ghost I was given an .iso to dload.  After burning this .iso it seems this isn't an installation disk as it only gives me options to:

 

Run driver validation

Run update locater

View Readme file

Browse CD

Exit.

 

Is this recovery disk supposed to double as in install disk? This .iso is the only file available after purchase.

 

I'm new to Ghost so I am confused.

 

Thanks for any help

 

Win 7 64

 

Should I just use the trial or Ghost 15?

Hi AntiViral,

 

Welcome to the Norton Community.

 

Where did you purchase Ghost 15 from? If you indeed got the wrong one delivered for you to download you would want to get this resolved before installing it. It is also possible the order confirmation might have been in error and perhaps you do have the correct version.

 

An easy well to tell, what is the name of the ISO file you downloaded? Ghost 14 should have the filename

NGH140_AllWin_English_SrdOnly

 

and Ghost 15 should have the name

NGH150_AllWin_English_SrdOnly

 

The version would also be identified when you boot up with the CD which you created from the ISO image.

 

 

When you purchase Ghost you should be given links to both the ISO image and the Ghost installation file. The ISO is to build a recovery CD which you can use to boot your computer outside of Windows. The ISO is not an install CD. The separate installation file you should have donwloaded is used to install Ghost within Windows.

 

Before you install and activate Ghost, please confirm you have the correct one.

 

One key difference between Ghost 14 and 15 is that Ghost 15 allows you to do COLD backups from the recovery environment whereas Ghost 14 and earlier versions do no.

 

Hope this helps and please let me know how it goes.

 

Allen

Hmm.   I ordered direct from Symantec's site.  Right now when I click the "add to cart" button on the Ghost 15 page under Products and Services the next page (shopping cart) shows Ghost 14.  I ordered from there and my order page only has a DL link for the recovery disk setup.

 

The file I was linked to is NGH140_AllWin_English_SrdOnly.zip

 

I guess something is wrong with the Symantec store..

 

Can you try the add to cart link and see if you get the same thing?

 

Thanks

Hi AntiViral,

 

Thanks very much for the information.

 

You are correct, I just tried it myself and see the same problem. I will personally inform Symantec of the problem.

 

I cannot confirm what download links are present of course since I already have Ghost 15 and don't way to pay again but I will assume this is just another error with the online store.:smileywink:

 

Did you receive an email confirmation for your order? If so, what does it say in there? Ghost 14 or Ghost 15?

 

Please contact Customer Service and let them know what has happened. Select the Downloads and orders link on this page. You will need to provide your order number to them and they should be able to take care of this for you. The product activation keys are different for Ghost 14 and Ghost 15 so the one you received may very well not work even when you download the correct Ghost 15 installer.

 

So here is something to try. Please download the trial version of Ghost 15 from here (it looks like this is the correct one). Then install Ghost 15 on your computer and use the activation key you got from your order. If it does not work, please make sure when you chat with customer service that they give you a new and valid product key for Ghost 15.

 

If the activation key you already received does work with Ghost 15, then all you should need from customer service is a link to the correct Ghost 15 ISO image.

 

Please let me know how it goes.

 

Thanks

Allen

Hi,

 

The confirmation email says 14.  I'll install with the 15 trial installer and try the 14 key.  Even if it doesn't work I imagine I'll be able to use 15 as a trial until support gets me straightened out.  I'll report back here with my results.  Thanks for your help and I was glad I could help out with the store error.

HI AntiViral,

 

Thanks for the update. Just so you know I do not work for Symantec and am just a volunteer helping out on the forums. But as a Guru I do have their ear so to speak so should be able to get this problem with the online store fixed.

 

Yes, please let me know how it goes and the sooner you can find out and get it resolved with Customer Service the better. I want to make sure you have what you paid for and they can definitely fix your order for you.

 

Thanks much

Allen

HI AntiViral,

 

Can you let me know the file size of the original ISO file you downloaded?

 

Thanks much

Allen

HI AntiViral,

 

Can you double check your email receipt again? It should have a link to download both the ISO and the Ghost product itself.

 

Can you confirm this and also confirm the filename after you download the Ghost product (not the link to the ISO but the other one which should be there)?

 

Thanks much

Allen

I am having the exact same problem. I paid for the product from Symantec's online store, too.

 

The website actually advertize Ghost 15, but after you click on it, it give yous Ghost 14 and after purchase the ISO file it lets you download is NGH140_AllWin_English_SrdOnly.zip - which is not the installation cd. It is the RECOVERY CD.

 

Can anyone help me how I can contact Symantec? Thanks!

Also, Ghost 14 or 15 is not one of the choices for re-download nor for trial downloads...

Hi Folks,

 

Symantec is aware of this issue and we are hoping it will be corrected soon. I personally reported this problem to them.

 

Until it is fixed there are two things you can do:

 

1) If you have already purchased Ghost then you should visit Customer Service and let them know what happened and they will provide you with the ISO and installer as necessary so that you will get the Ghost 15 you paid for.

 

2) If you have not yet purchased Ghost 15 from the regular online store because you spotted the error before purchase, etc, then please see this post which contains alternate links in which you can purchase Ghost 15. These alternate links do work.

 

Hope this helps.

 

Thanks

Allen

Hi kenkote,

 

Can you confirm one thing for me. As I mentioned I personally reported the problem to Symantec and they know there is a problem with the online store.

 

One thing I am not certain of though because I could not personally confirm this without purchasing Ghost AGAIN. :smileywink:

 

At the end of your purchase did you get a link to both the ISO (albeit Ghost 14 ISO) AND the Ghost installer or just the ISO?

 

If you did get a link to the Ghost installer was it the correct one (e.g., Ghost 15) or Ghost 14 installer?

 

Thanks very much.

Allen