How do I transfer to a new computer without access to old computer?

Norton Security | Norton Internet Security
1

How do I transfer my Norton account to a new computer without access tomy  old computer?   The old computer is no longer working (hence the new computer).   I can find info on how to do this by un-installing it from the old computer but nothing with my problem.  

Thanks

2
Farmer-Ted wrote:

How do I transfer my Norton account to a new computer without access tomy  old computer?   The old computer is no longer working (hence the new computer).   I can find info on how to do this by un-installing it from the old computer but nothing with my problem.  

Thanks

Welcome,

You will need to contact customer support here:  http://us.norton.com/support/contact/contact.jsp?pvid=cs

to get them to assist so you can download and install a new copy.

We'll be here when you need us

3

Hi Farmer-Ted,  Welcome to the Norton Community,

 

To free up your activation to use on your new computer, please contact Customer Service by Live Chat here.  Let us know how you get on.

 

Thanks,  Dave.

4

HI Farmer-Ted,

 

Welcome to the Norton Community.

 

There is a new feature called Norton Management which was introduced in Norton 2012 which you can use in the future to free up activations without involving Customer Service.

 

Please see the following post for more details.

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Management-A-Value-Add-Feature/m-p/597268/highlight/true#M184653

 

You will still need to contact Customer Service for your present issue but in the future when faced with a similar circumstance you can utilize the Norton Management feature.

 

Hope this helps.

 

Best wishes.

Allen

 

5

I tried to contact custome service (quik chat and phone)  for quite a while tonight.  How long does it usually take to get through to someone? 

6

Using the keyboard is usually the fastest method,  although it may depend on the number of other people trying as well.