How do I turn off automatic renewal

[bjm]

@adrian_keeling

How do I turn off automatic renewal

Hello @adrian_keeling

Users may cancel automatic renewal…at any time.
Norton Community urges users that do not want automatic renewal to cancel their subscription and also remove their payment profile.
Note: ~30+ days from term expiry - users report not able to change subscription status.

Stop your subscription from automatically renewing

1. Sign in to your Norton account.

2. On the My Account page, in the My Subscriptions tab, located below the subscription for which you want to cancel the renewal and the renewal charges, click Cancel Subscription Renewal or Manage Renewal.
   

3. In the Manage your plan window, next to Plan Renewal, click Unsubscribe.

4. In the Manage Renewal page, select a reason according to your scenario and click Next.

5. You are provided various options and offers to continue with your subscription.
   If you still want to go ahead and cancel, click No thanks, cancel my subscription, and then click Next.

6. The confirmation message is displayed. Please allow up to 24 hours for this change to appear in your account

Here are a few things you should know if you stop your subscription from automatically renewing:

• Your subscription will continue through the end of your already paid subscription term, after which it will end and not automatically renew.
• It typically takes a few hours from your request for the change to take effect.
• Any benefits associated with automatically renewing subscriptions may end when you stop your subscription from automatically renewing.

https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN

| Manage Renewal →

Norton Cancellation and Refund Policy [here ]
How to request a refund for an annual renewal fee [here]
Norton annual and monthly subscription refunds [here]

Annual subscriptions : Norton annual subscriptions include a 60-day Money Back Guarantee. Under our 60-day Money Back Guarantee, the purchase of a Norton annual subscription is eligible for a full refund, if requested within 60 days of the purchase date. Each annual renewal payment is also eligible for a full refund, if requested within 60 days of being charged. For an annual paid subscription after a free trial, you can request a full refund within 60 days of being charged. Subsequent annual renewal payments are also eligible for a full refund if requested within 60 days of being charged.

Norton annual and monthly subscription refunds [here]

Important subscription, pricing, and offer details:

• Details: Subscription contracts begin when the transaction is complete and are subject to our Terms of Sale and License & Services Agreement. For trials, a payment method is required at sign-up and will be charged at the end of the trial period, unless canceled first.
• Renewal: Subscriptions automatically renew unless the renewal is canceled before billing. Renewal payments are billed annually (up to 35 days before renewal) or monthly depending on your billing cycle. Annual subscribers will receive an email with the renewal price beforehand. Renewal prices may be higher than the initial price and are subject to change. You can cancel the renewal as described here in your account or by contacting us here or at 844-488-4540.
• Cancellation and refund: You can cancel your contracts and get a full refund within 14 days of initial purchase for monthly subscriptions, and within 60 days of payments for annual subscriptions. For details, visit our Cancellation and Refund Policy. To cancel your contract or request a refund, click here.

https://us.norton.com/

---

Norton support via Social Support | Chat | Phone [here]