I am going to upgrade to NIS 2010 3-PC Licence from NIS 2009 3-PC Licence and my brother will be paying for my upgrade.
I am concerned that the upgrade will not go through successfully because my brother will be paying for my NIS upgrade and he lives 1,000 miles from me.
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NPAA,
There should be no problem, if we start off on the right foot and if you are both in the same country?
So to help you more -- and unless you see our names in red we are all users like you -- could you tell us:
What country you and your brother are in?
What version of Windows you have installed including Service Packs and whether 32 bit or 64 bit?
Has the subscription to your present NIS 2009 expired yet and if not how many days has it left to run?
With that additional information we should be able to point you in the right direction to make a smooth upgrade.
If you click on this link, and then click on “update me now” I think the whole process will be done for you, and yes, it is a free upgrade. We are all entitled to upgrade to the newest version for free as part of our subscription.
You are entitiled to upgrade all three PC’s to the newest version. Go to that url with each computer to upgrade. You will not be required to even enter your key. Since your 2009 expires in 38 days, you will need to find a cheap version of either 2009 or 2010, and enter the new key into each computer on the 36’th or 37’th day of your subscription. This will give you a new year’s subscription. If you enter the new key too soon, you will lose those days.
Message Edited by delphinium on 01-02-2010 08:12 PM
Thanks for the information. USA/CAN are technically the same product, I gather, so you should be OK especially on payment.
Glad to see you got the necessary guidance already.
A direct answer to one of your questions: You have 38 days of subscription left and you use the free upgrade to NIS 2010 -- you will have the same remaining balance as before the upgrade and as you already know with a 3PC version all licences expire on the date the first is used.
As suggested the best "bang per buck" (or looney <g>) is to shop for a 3PC version of NIS 2009 or 2010 and when your existing subscription is about to expire then do the Express Renewal and enter the KEY for the version you just bought. That will give you the one year extension of your original subscription but not that, unlike Renewing on line, this wipes out any unexpired days.
Do note that there are some differences between 2009 and 2010, for example in the AntiSpam, and that it is wise to back up any 2009 settings you can although when you begin to install 2010 on top of 2009 it will begin by saying it is about to uninstall 2009 -- do you intend to reinstall or update your installation, in which case it will save settings, or do you want a clean uninstall because you do not need to carry over the settings.
I don't use Identity Safe but I'm told you should save its contents so as to be sure to be able to reinstall it.
delphinium wrote: You are entitiled to upgrade all three PC's to the newest version. Go to that url with each computer to upgrade. You will not be required to even enter your key. Since your 2009 expires in 38 days, you will need to find a cheap version of either 2009 or 2010, and enter the new key into each computer on the 36'th or 37'th day of your subscription. This will give you a new year's subscription. If you enter the new key too soon, you will lose those days.
Message Edited by delphinium on 01-02-2010 08:12 PM
Slight addendum and clarification to the good advice above.
1. First, download and install the free upgrade.
Do this on each of your computers.
2. Find a cheap NIS2009 or NIS2010 in any store or online. Get it and record the activation code.
WHEN YOU ARE READY TO RENEW (this should be close to the end of your present subscription),
a. open console
b. click on Express Renewal
c. enter the key in the space provided.
YOU ONLY NEED TO DO THIS ON ONE OF YOUR COMPUTERS.
3. Now on the other computers, you can
a. open the main console
b. click on Help & Support>Subscription Status
And the computer will be updated to the new subscription date.
If you Re-New your Subscription via the Web Site, it should add another Year's Subscription and keep your previous Remaining Days, e.g. you have ten days remaining, your re-new, and your days are now 375...
If you Re-New your Subscription via the Web Site, it should add another Year's Subscription and keep your previous Remaining Days, e.g. you have ten days remaining, your re-new, and your days are now 375...
Yabbut -- if you shop around and the timing is right you can save a bundle by using the alternative method and applying the KEY at the right time.
Since you can actually update from 2009 to 2010 for free there seems no downside to this ... for the user.
Backing up settings applies to which feature? AntiSpam? Or Identity Safe? I do not use Identity Safe anymore.
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To be honest I'm not experienced with this and don't remember too much about NIS 2009 but if you do the installation so that it does preserve your settings you should be OK. It is mainly that Identity Safe that I've seen most concern about being certain.
AntiSpam is a different approach in NIS 2010 -- there are some threads about this here with explanations from Symantec Staffers -- and I'm told it does transfer exclusions and you can include the address book of your email client when you set it up in 2010 but depending on your email client you may not get an Antispam toolbar although Spam will still be flagged.
What email client are you using? Outlook, Outlook Express are fully supported but when you get to WIN 7 OE is not there anymore.