How do you actually contact someone at Norton Support?

I have been trying for 2 days to make a Recovery CD for Ghost 15 with no luck.

 

I have spent at least an hour trying to find a way to get technical support.

 

How do I contact some one who can supply me with an ISO file that will work with Ghost 15s custom restore disk application?

It was the only way I got this to work on my old computer too! 

 

Mike 

I have been trying for 2 days to make a Recovery CD for Ghost 15 with no luck.

 

I have spent at least an hour trying to find a way to get technical support.

 

How do I contact some one who can supply me with an ISO file that will work with Ghost 15s custom restore disk application?

It was the only way I got this to work on my old computer too! 

 

Mike 

Hi Pore-vinod,

 

Actually I did post here, there is another post here someplace that goes on for 3 pages as I tried to create a Ghost Recovery Disk.

 

I finally gave up and am going to have to talk to someone who has a clue as to how I can get an ISO file with drivers on it that will work for my computer.

 

When I installed Ghost 10, years ago I had to get an ISO from Symantec and it appears that the same is true this time.

 

The create a custom disk utility will just not recognize the ISO that I downloaded along with Ghost as a legitimate resource to create a new disk from.  I had hoped by now that Ghost would be able to create a disk on its own.

 

And yes I did burn the ISO to a CD using Imageburn. The disk will start my computer up to the point that it needs to load my drivers and then I get the blue screen of death.

 

If anyone knows of a way to ad Ghost to the Windows 7 System Restore disk it would solve the problems it starts my computer fine.

 

Mike 

 

I had a similar experience yesterday when I was trying out GHOST 15 -- The bootable CD I made from the ISO I got was not fully functional and when I found and ran the utility to verify drivers it showed, as I had thought it might, that it did not find a driver for my Atheros ethernet chip on my ASUS motherboard.

 

So later I ran the installed version and the validate drivers function which showed two drivers needed.

 

Running the Make custom disk identified this and gave me the impression that it had located them since it did not ask me to browse to a location for them but the resultant disk image would not burn using the built into the make disk function -- the prgoress bar filled but never moved on to any further function and it jammed up my DVD\CDRW drive so that I had to reboot in order to open it!

 

I had checked the box to save the custom iso to a folder on my drive so I burned that but it behaved in the same way -- no network functions.

 

FWIW

 

This on XP Pro SP3 with SATA drives which incidentally also give problems to Acronis TI 2010 .....

Hi

 

You got a little further then I did.

I can't get past the second step because it kept saying that my Ghost Disk wasn't a valid source for the files.

 

I tried to send them an E-Mail about the problem twice that included my Driver Authentication Report but I don't think it went through either time.  After hitting send it just sat there forever and I never got an indication that it went through.

 

Tomorrow when I have time I'll try the chat thing.

 

I had just as much trouble doing this on my old computer with Ghost 10 years ago, I'd hoped it would be easier by now. 

 

Mike