It is never necessary to disable your AV to download something from the Internet and many times not necessary to install it either. In the cases where you need to disable AV to install some other software, just follow the guidelines of disconnecting yourself from the Internet first, then disable AV, install the software and re-enable AV and reconnect to the Internet.
No company or individual should tell you that you have to disable AV to download a program and if they do so they are not being responsible. You should never be connected to the Internet with AV disabled - this is for your own protection.
As far as not being able to do system restore while running, this could be because of Tamper Protection. This can be disabled by clicking on Computer Settings > Misc. Settings, then disable Norton Product Tamper Protection.
Once you have completed the system restore, then please remember to re-enable Tamper Protection.
With all due respect and courtesy to you....you may be mixing apples and oranges here. System Restore is a very misunderstood function..Another topic for another time.
Dial Up and FW ...Apples and Oranges.
What software vendor? I want to make sure I don't use their product.
Thanks for trying to help but I know you can right click on the icon and turn it off.
The problem is you can only turn it off for a certain amout of time or until reboot.
If you ever installed a service pack, a lot of it gets installed after a reboot and I really didn't want such a low level program like Norton running at the time.
So yes, I feel strongly that people should be given the option to turn it off.
On your system, if you want to leave it running thats fine and thats your choice. But I absolutly did not want it running at that time and since it's my system I should be allowed to do what I want and install a service pack how I choose.
Personally, and again I mean no offence to anyone, It seems to me there is a trend happening that seems to be taking away more and more options from the user. (The person who owns the system and bought the product).
In years past, you could always turn it off to troubleshoot the system.
I also see an attitute almost like "we know better than you", how you can not even configure notices like "background scanning" not to disturb you. It seems to me that trying to protect people they end up giving the user less and less options to configure the system and use it how they would like to use it.
But thats my personal opinion, and I really do think it's silly to have to uninstall it to turn it off for a while.
When I had vista before I upgraded to 7 I downloaded SP1 and installed it. After that I wasn't able to do a system restore so I believe it had something to do with the SP1. I kept choosing an earlier date to restore but couldn't until I chose a date right before the SP1 installation. That's when Microsoft said to disable the firewall. I specifically asked if he meant after the download or before the download and he said before the download. Perhaps he was wrong. I hope so because it is a big hassel.
Also, uninstalling NIS with the NRT corrupted my registry. I'm currently working with Windows 7 forum at microsoft to resolve that. At least two other people had the exact same problem. I won't go into details here because it is a long explanation.
I also read on this forum somewhere that you need to disable Norton to install a printer and part of the problem I mentioned on windows 7 forum involved installing a printer also.
If you were a bit low on disk space, the SP1 installation would remove all previous restore points to free up some room and then create one new restore point prior to installing the service pack. Sounds like this may have been what happened, although I have never had much luck finding usable restore points, even under the best of situations.
I also read on this forum somewhere that you need to disable Norton to install a printer and part of the problem I mentioned on windows 7 forum involved installing a printer also.
Hi Meikol,
Everything must be taken on a case by case basis. People can run into all sorts of problem because of the vast combinations of hardware and software on computers these days. None of this translates to a generic problem with the product.
Bottom line, if anyone tells you that you must disable your AV protection to simply download something from the Internet they are sadly mistaken and are just plain irresponsible. If someone from some company told me that I would be escalating to their supervisor immediately.
Installation is one thing, simply downloading is quite another thing altogether.
Further, no one should ever tell you to connect to the Internet with your AV protection disabled. This is the height of irresponsibility. It is dangerous to do so and all it takes is a split second to get yourself infected. So please do yourself a favor and don't ever do this.
No. It was a brand new computer and had lots of space.
Everyone here would probably be very interested with the issue of Norton Removal Tool corrupting my registry. It's something that needs to be made known and there is no question it was result of the NRT. So uninstalling often is not a good thing to do. However, based on what you have all said I will not try to disable NIS to download anymore.
No. It was a brand new computer and had lots of space.
Everyone here would probably be very interested with the issue of Norton Removal Tool corrupting my registry. It's something that needs to be made known and there is no question it was result of the NRT. So uninstalling often is not a good thing to do. However, based on what you have all said I will not try to disable NIS to download anymore.
Thanks
Hi Meikol,
I obviously cannot say what happened when you used the NRT since I don't know the details surrounding this issue. What I can say is that cases where the NRT has caused a problem like you describe, as reported on these forums is rare indeed.
If this is something you wish to have us look into I would suggest that you start a new thread on this.
So is turning off auto protect and firewall by right clicking on the icon in the system tray sufficient for installing programs then?
Thanks
Hi Meikol,
I have never seen a case but what this is enough. There are probably very rare cases where there might have been a conflict even after disabling AV. One of my colleagues just told me of one case in PM where he had an issue like this but it was with a different AV product (not Norton).
Any case like this would be very rare and again I know of none with Norton AV products.
So absolutely you should be able to install any software by disabling auto-protect but please make sure you took note of the caveat to disconnect yourself from the Internet before you disable auto-protect or AV.
So is turning off auto protect and firewall by right clicking on the icon in the system tray sufficient for installing programs then?
Thanks
Yes that completely disables your protection, but installing programs that turn out to be malicious is how you get infected. You really want to keep your protection working, especially when you are installing something new on your PC. What is the point of running security software if you are going to turn it off everytime it needs to inspect the new software that you are introducing onto your computer?
For any application that you want to install with Auto-Protect disabled, I would suggest that you download the program's installer and save it to disk (your desktop is convenient). RIght-click on the file and perform a Norton Insight Network Scan before opening the file and beginning the installation process.
As for your issue with the NRT, perhaps you could post a link to the discussions on the other forum where you are persuing this issue so that we could get up to speed quickly on the nature of the problem.
What SendOfJive says is very true. As a normal rule you don't even need to disable auto-protect to install new software. There are cases such as major MS OS updates and such where you might need to but I believe you should always start by trying it without disabling auto-protect.
Your backup protection is that auto-protect also checks out the files that you download from the Internet (as you download them) and will inform you if it is deemed safe or not.
So you should always check for the pop-up from NIS after you download a program and pay heed to whether it reports the file as safe for your computer.
Sometimes this can take several seconds after the download completes for NIS to finish analyzing it.
Oh my god, I think I may be loosing it just like my father did.
I saw that screenshot about turning it off permanently and almost lost it, I drove home to look at the computer in question (NIS2009) and it is there as well.
For the life of me I could swear it wasn't there last year when I wanted to install SP3. I could swear that the longest option was until restart.
Sorry everyone, I'm either very confused or going nuts.
