How do you Downgrade your product?

I loaded my 2009 version of NIS on Tuesday, a day after the 2008 version expired.

Yes, I want to turn Idle Scan OFF - but it still keeps executing regardless of setting, and I am very very unhappy.

I do not want any program to execute without my specific permission or call to it, I do not want the computer to be smarter than I am. There is no need to keep scanning the same files over and over if they have not been opened or executed since the last scan. Since there is no such option with Norton, I run quick, custom and full scans at intervals that suits my need and schedule.

I do not wish to return to Norton 2008 because I will not subscribe online requiring to type my credit card number. Hence I buy the new CD every year in the store... Do you have a suggestion how I can turn Idle Scan OFF?

I might be missing something here, but the 2009 product is specifically designed to scan during idle time and to only scan files that have changed.  How are you determining that the same files are being scanned? 

Hi Floating_Red,

 

Sorry to hear that you have decided to downgrade.  Just a note: Idle Quick Scan and the Settings on the Main Menu are not connected.  Adjusting from the Main Menu for, say, "Weekly" Idle Scans only refers to Full System Idle Scans.

 

In any case I've told you before, if you need the NIS08, let me know.  I have it on CD, I can uploaded for you somewhere so you can get it.

 

 

Hi Eric,

 

It looks that some people are having issues with the CPU Usage, during Idle Quick Scans.  I don't at the moment face this issue.  But what about a workaround or fix  for people who have this specific problem?  Is it only for people who run the Outlook Connector?

 

Finally, I would like to say that v16.2.0.7, is certainly more stable than the .33

 

 

Thanks.

 

TrDo.

 

 

Red,

 

Not understanding why you have automatic LiveUpdate disabled.  Do you have pulse updates disabled as well?  The intent of the 09 design is to get you your updates in small chunks to ensure that it uses as little CPU and bandwidth as possible. 

 

That said, are you seeing the CPU usage during Idle time or when you are actively using the computer?  We specifically created the idle time scans so that any actions we need to take that could take up high cpu usage would not interfere with your everyday activities.  High cpu usage during idle time is not a bad thing.  High cpu usage when your are actively using the machine is.  which are you seeing?

 

TrDo,

 

Not sure if there is a work around at this point during idle time.  I would think that high cpu usage during idle time would not be a big concern (since the machine is not being actively used).

 

 

Hi TrDo,

 

No need for you to upload the installation files of NIS 2008. Floating_Red can still download the NIS 2008 from this LINK.

 

Yogesh

 

1 Like

erik_carlstrom wrote:
I might be missing something here, but the 2009 product is specifically designed to scan during idle time and to only scan files that have changed. How are you determining that the same files are being scanned?

I hope it was designed for more... today the idle scan kicked in during the manually invoked full scan ... why???

scanning the same files!!! they did not change !!! my system was NOT idle, it was running a scan... how is idle status decided?  this  code is not a winner!

anyway, if there is an option to turn something OFF I expect the function is turned OFF when that option is selected. Don't you?

How can I get Symantect fix this problem? I tried tech support , it was a waste of my time.

Still haven’t answered my question.  The idle quick scans are silent and in the background.  How can you tell that it is rescanning the same files?  How can you tell the idle scan is kicking off while you were running a manual scan?  Do you have screenshots? 

i`ve done it here before .        http://www.symantec.com/en/uk/home_homeoffice/support/special/upgrade2007

/vista/migration_start.jsp?site=nuc

 

1 Like

The Norton Update Center is only intended to upgrade.  Not downgrade.  Yogesh provided a link you can use to get 2008. 

 

My comment and question was for retired_thinker.


erik_carlstrom wrote:

Red,

 

Not understanding why you have automatic LiveUpdate disabled.  Do you have pulse updates disabled as well?  The intent of the 09 design is to get you your updates in small chunks to ensure that it uses as little CPU and bandwidth as possible. 

 

That said, are you seeing the CPU usage during Idle time or when you are actively using the computer?  We specifically created the idle time scans so that any actions we need to take that could take up high cpu usage would not interfere with your everyday activities.  High cpu usage during idle time is not a bad thing.  High cpu usage when your are actively using the machine is.  which are you seeing?


Regarding the Automatic Norton LiveUpdate, I like to know what's been Installed on my P.C., so that is why I have it Disabled.  If symantec could allow Users to just install Pulse Updates without anything else being Installed when having A.N.LU. On, I would have loved N.I.S. 2009, but I don't because of this - that, and the "Idle" Scanning happening.  When Idle Time Scanning is Turned Off, it should remain Off and should not do a Scan at all.  Do you understand what I mean?  For example, symantec could list all the Tasks that are Background Tasks in the Options and have a Check Box next to each and the User could check the Processes they want to Run and un-check the Process they do not want to Run.

 

I am now seeing Idle Time Quick Scan happening every day now which is un-acceptable.  I do Quick Scans and Full System Scans myself; Quick Scans are run on a Daily business [Manual] and Full System Scans at least Weekly, depending on the ThreatCon.  For example, when I am using my computer, a Quick Idle Scan Starts and slows my computer, creating high C.P.U. Usage.


Floating_Red wrote:

 

...............I would have loved N.I.S. 2009, but I don't because of this - that, and the "Idle" Scanning happening..................


With all due respect, there is a contradiction in "I would have loved N.I.S. 2009", because most of the features that differentiate NIS 2009 from NIS 2008 you seem to find "unacceptable".

 

I appreciate the idea of pulse and automatic updates running throughout the day. In today's internet climate, I'm glad that a company like Norton is taking a proactive stance against these ever emerging threats and keeping us constantly updated. Since we are getting regular updates, why not have the Idle Quick Scan run during those times when the computer is idle? The Idle Quick Scan checks only those areas that are most prone to infection. What good are regular definition updates if scans are not run to utilize the newly acquired signatures?

 

As far as the automatic updates, I have not noted any system impact in NIS 2009 which is quite different from NIS 2008 where I knew by a system performance lag when they were arriving.

 

As I have mentioned previously, I use some very memory and CPU intensive programs and NIS 2009 is truly a remarkable product, as it has little to no impact on my work.  I have found that all of the claims are true in that the security tasks run in the background with little impact, or when the system is idle. I don't mind that NIS 2009 utilizes my CPU when the computer is idle - let it do its work when I'm not doing mine.

 

I truly like the "set and forget" aspect of 2009; I don't want to have to constantly monitor and manually activate different aspects of my Internet Security Program. After all, that's what I am paying for - a program that will protect my system automatically so that I can do other things on my computer. If I didn't believe NIS 2009 to be such an innovative and reliable program, I wouldn't be spending my "spare" time here on the Forums.

Message Edited by Allen_K on 12-16-2008 10:42 PM

is there something wrong with this site ,you can downgrade all the way to 2006 if you wish,it`s strange that nobody seemed to know about it on this thread ,can someone confirm that it is a trusted site. thanks

 

 http://www.symantec.com/en/uk/home_homeoffice/support/special/upgrade2007/vista/migration_start.jsp?site=nuc


catscurlyear wrote:

is there something wrong with this site ,you can downgrade all the way to 2006 if you wish,it`s strange that nobody seemed to know about it on this thread ,can someone confirm that it is a trusted site. thanks

 

 http://www.symantec.com/en/uk/home_homeoffice/support/special/upgrade2007/vista/migration_start.jsp?site=nuc


 

I just checked out that link and it takes me to identically laid out pages to those on the US -- and maybe I misunderstand your message but that site is not for downgrading to earlier versions but for upgrading from!

 

Versions from 2006 of NIS for example can be upraded to 2009 for free -- what you get through that site is NIS 2009 regardless of where you start from.

 

Here's the equivalent US page:

 

http://www.symantec.com/home_homeoffice/support/special/upgrade2007/vista/migration_start.jsp?site=nuc 

 

I imagine the 2007 changes according to what you start with?

hi there,huwyngr ,i have downgraded from NIS2009 to NIS2006 before just to see what it was like .i didnt like it so i i upgraded back to 2009.so it is possible. i think i even went back to 2008 once because i didnt like all the fancy features on the 2009,but eventually went back up again.

An active license for 06, 07, 08, or 09 works for all of these versions.  Feasibility is not an issue here.  The link you included is only intended to upgrade and not downgrade. 

2 Likes

Hey catscurlyear,

 

It's time to settle down now...Just reading your message, I lost count of updownupgrading... Stick with NIS09.

 

TrDo.

yeh ok, i was just saying that it is possible,the thread starter originally asked if you could down grade and you can ,i dont care what the site is intended for,its no big deal.  all the best.

I don't think anyone has ever said that technically you cannot downgrade and the site you linked to as if one could get the down versions there is for upgrading.

 

That's why your message was found to be confusing for some of us .....


Floating_Red wrote:

erik_carlstrom wrote:

Red,

 

Not understanding why you have automatic LiveUpdate disabled.  Do you have pulse updates disabled as well?  The intent of the 09 design is to get you your updates in small chunks to ensure that it uses as little CPU and bandwidth as possible. 

 

That said, are you seeing the CPU usage during Idle time or when you are actively using the computer?  We specifically created the idle time scans so that any actions we need to take that could take up high cpu usage would not interfere with your everyday activities.  High cpu usage during idle time is not a bad thing.  High cpu usage when your are actively using the machine is.  which are you seeing?


Regarding the Automatic Norton LiveUpdate, I like to know what's been Installed on my P.C., so that is why I have it Disabled.  If symantec could allow Users to just install Pulse Updates without anything else being Installed when having A.N.LU. On, I would have loved N.I.S. 2009, but I don't because of this - that, and the "Idle" Scanning happening.  When Idle Time Scanning is Turned Off, it should remain Off and should not do a Scan at all.  Do you understand what I mean?  For example, symantec could list all the Tasks that are Background Tasks in the Options and have a Check Box next to each and the User could check the Processes they want to Run and un-check the Process they do not want to Run.

 

I am now seeing Idle Time Quick Scan happening every day now which is un-acceptable.  I do Quick Scans and Full System Scans myself; Quick Scans are run on a Daily business [Manual] and Full System Scans at least Weekly, depending on the ThreatCon.  For example, when I am using my computer, a Quick Idle Scan Starts and slows my computer, creating high C.P.U. Usage.


Up until just recently I had some similar beliefs as the original poster, and I always did all updates and full scans manually - for both performance reasons and because I didn't want the computer doing stuff that I hadn't told it to do, which kinds of creeps me out (or it used to).

 

However, and I hope this doesn't make me sound overzealous :smileywink: or something, since I recently installed Norton Internet Security 2009 I've begun to see some advantages to just letting the app do its thing as far as scans. However, at least for the time being, I still do manual updates - just a habit after the CPU-hogging of NIS 2007 that I was using previously - someday I might let NIS2009 do auto-updates too (I'm still getting warmed up to the idea).

 

I set NIS 2009 idle time to 30 minutes (I hope I'm referring to the correct thing here) and also I set the part where full-screen makes it go silent or whatever the correct term is, just based on my past experiences with earlier versions of NIS which would slow down the computer at inconvenient times when I was trying to work on some project or just surf or whatever. After using NIS 2009 for a while though, I'm slowly getting myself used to the idea that it's okay to let the Norton app run its processes when it deems it necessary.

 

The only disadvantage I can see, is that every time I see the HD light flickering now because of whatever it is that NIS is doing (after the computer has been idle for a while) - I wonder how much that extra HD activity is going to make my HD wear out sooner :smileywink: than it ordinarily would (I tend to keep my hardware for years, sometimes decades, far beyond what 'normal' people would consider to be obsolete, only replacing things when I can't readily get spare parts anymore) although I'm sure that silly HD-wearing-out thing is probably quite trivial and insignificant (and HDs are cheap these days anyway). Besides, the MS System Restore wakes up the HD once a day or so anyway to do its automatic restore point thingie (which I let it do because it's saved my behind a time or two), so I suppose the Norton scan stuff isn't that much different. As to Norton updates in the middle of the night, there aren't any, because I disconnect from the 'net when not actually online (yeah I have broadband internet, but, or perhaps because of having broadband, I'm paranoid).

 

I'm to the point now, since Norton Internet Security 2009 seems so well-behaved, that I don't mind the idea of it "thinking on its own" to some extent at least, because it saves me having to do a bunch of manual stuff (I used to always do manual scans, every day). If Norton Internet Security wants to work while I'm sound asleep, then so much the better - less for me to have to do later. :smileyhappy:

 

Although I can understand why a person would want the option to choose how things operate on their computer. NIS 2009 really seems okay though, so far anyway. Never thought I would ever advocate letting my computer run on its own without my explicitly knowing what it's up to, but here I am... :smileyindifferent:

 

(That having been said, [off-topic but somewhat related] I can understand the original poster's points about not wanting things installed without user knowledge/consent - for instance I never let Microsoft do auto-updates anymore, after some earlier problems with that - I like to pick and choose what I need and what I don't need. But MS isn't Norton.)

 

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For Norton Antivirus 2008, the program you are looking for is NAV081550.exe

 

The Norton upgrade site will not let you download an older version of the software, because that would be an ethical way of dealing with their customers who have problems with their latest version.  Instead, they want you to jump through hoops to fixed their flawed 2009 release for them.  Or, even better, to pay them sums of money to tell you that the problem is with your network, even though the downgrade fixes the problem.

 

If you are lucky, you may already have the file NAV081550.exe on your computer in the following folder:

C:\Documents and Settings\All Users\Symantec Temporary Files

 

If not, good luck.