I had Norton 360 in 2010 and then went overseas. My computer crashed in 2011 and then the Norton account expired later that year. I purchased Norton last week (August 2013) and loaded it to my computer but nothing was under my online account.
I noticed I could have renewed my old Norton 360 that has my old Product Serial Number in my online account (at a better price than I bought at the store. If I buy that one with my old serial number would my old files still be there in the backup? I certainly hope so as I lost a lot. It was backing up fine before I left.
I had Norton 360 in 2010 and then went overseas. My computer crashed in 2011 and then the Norton account expired later that year. I purchased Norton last week (August 2013) and loaded it to my computer but nothing was under my online account.
I noticed I could have renewed my old Norton 360 that has my old Product Serial Number in my online account (at a better price than I bought at the store. If I buy that one with my old serial number would my old files still be there in the backup? I certainly hope so as I lost a lot. It was backing up fine before I left.
The short answer is 90-days from the date of expiry of the last storage package. You can find further details in a data retention sticky that I wrote on the Norton Online Backup forum.