How the hell do I get Norton's attention?

Archive
21

If anyone has contacts in Norton, my case number is [xxxxxxxx].

What case number are they up to now, I wonder.

[Edit: Masked case ID to conform with the Participation Guidelines and Terms of Service]

22

Thanks.  I was aware of that.

23

The cloud backup is only available on a Windows OS device.  You can see this by visiting https://us.norton.com/products/norton-360-deluxe?inid=nortoncom_nav_norton-360-deluxe_homepage:home    and scrolling down to the bottom for footnote # 4. 

The installation issue I cannot help with. Hopefully others here can get you some help.

 

24

Thanks for the suggestion.  I have to admit I'm not tech nerdy at all so I just expect things to work as advertised.

I have the current Mac OS Catalina 10.15.07.  I have never been able to use Norton Cloud Backup.  Not sure about the other two on the iMac as I never would have used them when 360 was working.

In any case, the Norton tech team have taken control of my iMac a couple of times and so they know all about it.  I'm presuming I'm not the only one in the world who has an iMac running up to date OS, but they can't seem to figure out what's blocking the installation.  They've tried several things whilst I watched but without luck.  It cannot be that difficult to fix.  It just needs them to work on it but they've lost interest and gone silent.  

I really just want them to fix it and for that they have to keep trying whilst they have control of my computer.

25

I'm not familiar with Mac OS versions, so this may or may not apply to your situation with a 10 year old system.

 From the system requirements for Norton 360...

Mac® Operating Systems

Current and previous two versions of Mac OS.
Features not supported: Norton Cloud Backup, Norton Parental Control, Norton SafeCam

Does your OS version meet this requirement?

 

26

Thanks 

27

We'll try to call attention.