How to add family member on norton 360 account

Norton Password Manager
1

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:need to have availability to add wife tgo 360 account

Detailed description:

Product & version number:Norton 360

OS details:Win 7

What is the error message you are seeing?N/A

If you have any supporting screenshots, please add them:

2

Hello @Walter_Kohn
Since, you posted with Norton Password Manager board.
Are you referring to Norton Password Manager?
Configure Norton Password Manager for other users on your computer

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If you want to add a family member to your Norton account, the steps depend on whether you are:

  • sharing device protection (Norton 360 licenses), or
  • adding someone to a Norton with LifeLock family plan.

To share your Norton 360 protection with a family member

  1. Sign in to your Norton account.
  2. Go to My Subscriptions.
  3. Find your Norton 360 subscription.
  4. Click Download or Install on another device.
  5. Choose Send a Download Link.
  6. Enter your family member’s email address.
  7. They open the email and install Norton on their device.

This is the usual method for sharing unused device licenses included with Norton 360. (support.norton.com)

To add a member to a Norton with LifeLock Family plan

  1. Sign in to your Norton account.
  2. Open My Subscriptions (or Manage Account on some layouts).
  3. Under your subscription, click Add Member or Enroll Member.
  4. Enter the family member’s details.
  5. Complete the enrollment steps.

Norton notes that adult members typically need their own email address to activate identity-related services. (support.norton.com)

For child accounts / parental controls

If you are trying to supervise a child’s device:

  • install Norton Family on the child’s device,
  • then add the child profile through the parent portal or Norton Family app.

Protect the whole family by adding them to your Norton plan

3

Hello @Walter_Kohn
Are you referring to Norton 360 with LifeLock plan?

Do you see Add Member or Enroll Member next to the family member whom you wish to add.
Protect the whole family by adding them to your Norton plan
https://support.norton.com/sp/en/us/home/current/solutions/v126242011

Please note that each adult family member must activate credit services with their own email address.

My understanding is that with Norton by LifeLock Family plan when you set up the account. You’re asked for individual member details…including their respective email address… then each enrolled member will receive a Welcome letter…explaining they’ll setup their own Norton account.

Maybe, the primary member forgot to enter added member email address then added member will not get the Welcome letter to their respective email address.

Note: the primary member may contact LifeLock support and support will authenticate the primary member with SS# and will then share Welcome letter to secondary member.

Review the alert that you received
https://support.norton.com/sp/en/us/home/current/solutions/v127284302

Caveat: I’m not LifeLock by Norton subscriber

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LifeLock by Norton Help Center
https://support.norton.com/lifelock/en/us/home/current/help-center
scroll down - click Contact us

4

~ regarding LifeLock Family Plan
Protect the whole family by adding them to your Norton plan
https://support.norton.com/sp/en/us/home/current/solutions/v126242011

~ regarding sharing your Norton 360 subscription
Extend your protection to your other devices
https://support.norton.com/sp/en/us/home/current/solutions/v118869637