How to allow VA Video Platforms through Norton

I am a veteran and I use the VA system for Video Appts and the video websites don't show urls. or addresses. They just are logged on and I can't seem to get them the through this app. How do I do that? The video app is Webex. Thanks

Hello. I hope this article may help you with the issue. Webex, IF it is indeed being blocked by Norton should be giving you a notification that that is happening. Has Norton does this thus far? 

https://support.norton.com/sp/en/us/home/current/solutions/v6958602

From the article:

Allow Internet access for a blocked program

  1. Open your Norton device security product.

    <p>If you see the&nbsp;<strong>My Norton</strong>&nbsp;window, next to&nbsp;<strong>Device Security</strong>, click&nbsp;<strong>Open</strong>.</p>
    </li>
    <li>
    <p>In the Norton product main window, click&nbsp;<strong>Settings</strong>.</p>
    </li>
    <li>
    <p>In the&nbsp;<strong>Settings</strong>&nbsp;window, click&nbsp;<strong>Firewall</strong>.</p>
    </li>
    <li>
    <p>On the&nbsp;<strong>Program Control</strong>&nbsp;tab, select the program that you want to allow access to the Internet.</p>
    </li>
    <li>
    <p>In the&nbsp;<strong>Access</strong>&nbsp;drop-down list for the program entry, click&nbsp;<strong>Allow</strong>.</p>
    </li>
    <li>
    <p>Click&nbsp;<strong>Apply</strong>.</p>
    </li>
    

 

SA