I had a new never used 2004 HP Pavilion a535w computer sitting in its original box in the back of my closet for years. This past Spring I set it up for the first time. It came with Windows XP Home and Norton AntiVirus 2004 installed on the system. Its renewal has long since expired so I wish to completely remove all traces of Norton A-V on my system including the registry. Looking in the Control Panel's Add or Remove Programs I see "Norton AntVirus 2004 (Symantec Corporation) Version 10.00.00" and "Noton WMI Udate Version 2005.1.2.20". The renewal date has expired and the virus definitions are from 12/18/2003. I am using a slow dialup connection with Netzero.
Would you please be so kind as to tell me step by step how to remove all traces of Norton A-V and WMI Update on my computer.
Even though you are on dial up, you will still have to download the Norton Removal Tool. It is only 850 KB so should not be a problem. www.norton.com/nrt
Start by removing Norton using Control Panel.
Restart your computer.
Run the NRT.
Restart your computer.
Now check to see if there are any other Norton or Symantec products listed in Control Panel, and if so uninstall them from Control Panel.
Set windows defender and windows firewall as your security then get updates and recheck for updates until there are no more updates restarting the computer as required.
To uninstall any security software use the windows add/remove programme then restart the computer, then run the removal tool for the specific version of the security software that is available from the security software’s main site, then restart the computer. This process should be done for each security software to be uninstalled, meaning one at a time.
You need to be using windows SP3 as that is the latest version for XP, you may also need to check your drivers are up to date by going to the computer manufacturers main website.
FWIW - Here is a link to information on an older version of the Norton Removal Tool: It was called SymNRT in the old days. BTW - the download you desire is on the Left.
It does include the 2004 version of NAV that you have and does not mention the newer versions, so it might do the trick for you - in case what has been said previously does not work.
In regards to Norton WMI Updater removal - from most Google searches it looks like you have to remove a registry entry to totally get rid of it. It appears it wil not remove via the Add/emove Programs, nor with the NRT. I'll give you the link - but I take no responsiblity for whathappens, s I havenot tried the procedure outlined and please bckup your registry prior to even opening it.
Are you sure Norton Removal Tool is used for Norton 10? Do you have the link for its use on my particular version? Is the first step to remove both Norton 10 and WMI Update from the Control Panel's Add & Remove Programs? I was told in another forum that NRT would not remove this version. Thank you
Hi sweets - who is your queston intended for - since there are now two different versions of NRT mentioned in the suggestions?
If it is meant for me - the link I provided states in part and you stated you had NAV 2004 installed(which if memory serves me correctly was version 10)
Programs that SymNRT can remove:
SymNRT removes these--and only these--Norton programs:
Norton AntiVirus 2004/2005/2006
and many others as outlined in the link.
Yes, you should remove both from the Control Panel - but I also understand from other information I have researched that the WMI probably will not be removed from Add/Remove Programs until the rgistry I referred to is removed.
There is a difference between the older SymNRT (which I linked) and the most recent NRT which Peter and intesec linked.
Hi again sweets - please double check your version (and year) of NAV. I have done some more research and it appears that the Version 10 you are calling NAV 2004 is in fact NAV 2003. It appears version 11 is the NAV 2004.
If that is the case, then you will need an even older version of the NRT called RNAV2003 which can be downlaod from here:
Clicking on the support info for Norton AV in the Control Panel's Add or Remove Programs pane I get "Norton AntiVirus 2004 Version 10.00.00" for Norton WMI Update support info I get "Version 2005.1.2.20" What should I do to remove these completely please and is there any more info you need to determine this? Thank you
sweets, if it is in fact NAV 2004, then the SymNRT is the one to use. Thus you would remove NAV 2004 from Add/Remove Programs, reboot, run the SymNRT, and reboot.
For the WMI, try to remove it from Add/Remove, and reboot. If the entry remains in Add/Remove, follow the info in the link above for the registry removal.
Isnt there a definitive way to determine which version NAV I have so that I can remove the product the right way? When I open NAV from the icon i read "virus definitions last updated 12/18/2003", which Im assuming is when it was loaded on the system. It clearly states its Norton AV 2004 and the Control panel states its version 10.00.00. I dont want to make any mistakes. Thanks
I’d just like to mention that in the past it was recommended that the Norton removal tool be run twice and I assume that a restart between running it would be beneficial, I don’t know if what I’ve mentioned is related to the removal tools being discussed but some one who does know may post.
I’d just like to mention that in the past it was recommended that the Norton removal tool be run twice and I assume that a restart between running it would be beneficial, I don’t know if what I’ve mentioned is related to the removal tools being discussed but some one who does know may post.
ATB
intesec
The recommendation to run the NRT twice was lifted with the 2012 version - it was normal practice to suggest to run the NRT twice with a reboot in between prior to that product - so in regards to both the RNAV and the SymNRT the double run would be the suggested normal practice.
Yes, and I have done searches for Norton Antivirus 2004 version 10.0.29.4 and from what I see being discussed on the hits - that is NAV 2004 and the SymNRT should be the removal tool to use after removal from Add/Remove and a reboot.
So I'm to remove NAV 2004 first in the Control Panel's Add & Remove Programs, then double run SymNRT and then do the same for WMI Updater ? And that should do it?
No - you are to remove NAV 2004 from Control Panel Add/Remove Programs, Reboot, then dioubsle run the SymNRT with a reboot bettwen each run and after the second run. That should clean out NAV 2004.
For Norton WMI Updater, remove it from Control Panel Add/Remmove Programs and reboot. If it is not removed from Control Panel Add/Remove at that time, go ahead and follow the link for the registry removal which is here.
So I'm to remove NAV 2004 first in the Control Panel's Add & Remove Programs, then double run SymNRT and then do the same for WMI Updater ? And that should do it?
At the risk of further complicating life for you PLEASE follow the route that Yank gives earlier with a link on exactly how to edit the registry to remove the reference to WMI Updater
It should be safe to use the link in Yank's earlier message:
He prudently says he has no experience of it so can't vouch for it but I've seen the same procedure given as a working solution in the Wilders forums although without the detail of what to delete.
One point I would add is do not make a change to the registry without first backing it up which is done when you open it as described in Step 3 but first click on File / Export and choose a place you can get back to to save it to. Then follow the remaining steps in that article.
FWIW - Here is a link to information on an older version of the Norton Removal Tool: It was called SymNRT in the old days. BTW - the download you desire is on the Left.
It does include the 2004 version of NAV that you have and does not mention the newer versions, so it might do the trick for you - in case what has been said previously does not work.
In regards to Norton WMI Updater removal - from most Google searches it looks like you have to remove a registry entry to totally get rid of it. It appears it wil not remove via the Add/emove Programs, nor with the NRT. I'll give you the link - but I take no responsiblity for whathappens, s I havenot tried the procedure outlined and please bckup your registry prior to even opening it.