How to Contact Norton Support without having to pay Norton for finding Norton Bugs

I am using Norton 360, with less than three months before renwal.

 

It is throwing errors.

 

Where is the Norton Technical Support contact numbers or chat links?

 

Please forgive me, but it seems that Norton is taking a page from Microsoft. 

 

1. There is no official Norton location to enter the error message thrown and get a proper description of what it means and how to solve it. 

 

2.  After the first choice the assumption is that I am on my own, Norton doesn't have problems, deal with it. 

 

3.  Spend a hour or two learning how to navigate the Norton Community, spend an hour writing in painstaking detail what the problem is, and then enjoy the wait to wade through replies hoping that one of them might address your problem. 

 

4.  Call support - pay money to Norton - so I can help Norton debug their products - after I've already paid for the product.

 

This seems to be an exact replica of Microsoft's Community.  At least Microsoft and I have an agreement.  Microsoft pretends to write help notes and I pretend to read them.

 

Surely Norton doesn't mean to seem so rude and arrogant?  Why would they want me to waste so much of my time on their product doing QA for them?

Open your Norton product and click Support in the upper right hand corner. That will give you a drop down box. Click Get Support.  You should be able to get chat assistance from there I think...hope it helps I'm no guru but that's what I do in the rare instance that I have trouble :smileyhappy:

Hi,

 

You can enter error codes and search for solutions here - https://support.norton.com/sp/en/us/norton-360/20.3.0.36/info?actstat=activated&inid=hho_support_buynorton_en_us&ispid=&layout=Retail&ncoap=1&partner=&sitename=&substatus=current

 

The Norton Community volunteers are pretty good at helping with technical issues and I never stop learning.  All we ask from you is patience as we live in different parts of the world and have a life outside of helping here.

 

As well as Paula's suggestion you can get free support from Customer Support via www.norton.com/chat .  Live Chat is often the quickest.

 

Dave