IF YOU ALREADY INSTALLED NORTON 360 3.0 /NIS / NAV - 10
1)CHECK THE DATE AND TIME,RUN LIVEUPDATE,STILL ISSUE PERSIST
RESTART THE COMPUTER AND CHECK,STILL THE ISSUE PERSIST
2)RUN INTELLIGENT UPDATER
DOWNLOAD FROM WWW.SYMANTEC.COM/AUTOTOOLS AND RUN THE TOOL,RESTART THECOMPUTER
AND CHECK
IF THERE IS A VIRUS IN THECOMPUTER
-CHECK WHEATHER YOU CAN GO ONLINE,IF YOU ARE NOT ABLE TO ACCESS INTERNET ,FIX THEINTERNET
ISSUE BEFORE CALLING NORTON
-CHECK FOR VIRUSES IN ADD/REMOVEPROGRAMS,IF NEW PROGRAMS IS INSTALLED WITHOUT YOUR AUTHORIZATION UNINSTALL IT
-DELETED TEMP AND PREFETCH FILES
RUN->TYPE %TEMP% AND THEN DELETE TEMPORARY FILES
RUN->TYPE PREFETCH AND THEN DELETE PREFETCH FILES
RUN->TYPE MSCONFIG ,UNCHECK ALL
UNNECESSARY STARTUP AND SERVICES I.E PERFORM CLEAN BOOT
RUN FULL SYSTEM SCAN,STILL ISSUE PERSIST CALL NORTON
3)IF THERE IS A PROBLEM WITH ACTIVATION
IF YOU ARE GETTING AN ERROR MESSAGE ACTIVATION NOT COMPLETED
CHECK WHEATHER YOU CAN ACCESS WWW.SYMANTEC.COM
LIVEUPDATE.SYMANTEC.COM
IFYOU CAN ACCESS THE ABOVE WEBSITE,OPEN WWW.SYMANTEC.COM IN THE BACKGROUND AND TRY TO ACTIVATE NORTON PRODUCT,IT WILL WORK