I've had a paid subscription to Norton 360 for decades, that somewhere down the line also offered a free download of Utilities Premium. I've always used the 360 classic screen mode & once in a while, clicked on the bottom right to open the additional My Norton page. Using the Smart Scan option there which I liked, also to verify the Device Security, Dark Web, Privacy Monitor & others that were all highlighted in green as active. Recently I started getting in the Smart Scan results at the end of the scan, that I had unfixable items like registry errors, broken links & other items in the hundreds. When I clicked to "FIX" it, then it redirected me to another Norton page to purchase their "Utilities Ultimate" to fix them all. I ran their Quick, Full, Utilities Premium & also Norton's Power Eraser scans first that all detected nothing. I also downloaded the recent version of "Microsoft Security Scanner", that only lasts 10 days before it's no longer active & that also detected nothing. Then I broke down out of curiously purchasing their suggested "Utilities Ultimate", to fix all of those new issues that Norton claimed it would fix. That all coincidentally suddenly appeared all in the last week. While during that time period I only accessed two of my age-old reputable e-mail pages, opening only family e-mails & not opening any attachments. Wondering where I suddenly picked up all of those unfixable items, that the Smart Scan was now detecting? That only seemed to change the name in the "Utilities Premium" to "Utilities Ultimate" but never listed those bad items, at the end of the "New Ultimate" scans while not changing anything else in it's whole Utility package. I painstakingly wrote all of those listed bad items down as they appeared, specifically in a attempt to run them all down individually. Possibly attempting to painfully find solutions to them all. So I know they were not in the scan results, once I first ran the new "Utilities Ultimate". I was pissed to say the least!!! Yea I know I took the long way around my question to ask you all in the community, Why did the "Smart Scan" option disappear in both the "Classic View" screen 360 scan page after the purchase, also in the other "Classic View" My Norton page? I Mean if the old "Smart Scan" was the only scan that was capable of detecting these over 100 bad registry, broken links & other items. Now with the so-called "Paid Up-Grade to Utilities Ultimate" that doesn't detect them, it appears that it did nothing while taking away the ability to detect them ever again with the now missing old "Smart Scan". Can anyone tell me why anyone would wish to be downgraded by purchasing the "Utilities Ultimate"??? I want my old "Smart Scan Back" so can anyone tell me how to do that now??? Norton's help sites are completely useless information wise & appears to be intentionally set-up that way. I can't be the only one who has experienced this & paid for that insulting up-grade experience!!!
Installing Norton Utilities Ultimate, NUU, should not affect your Norton 360 product. To get your Smart Scan back try running LiveUpdate manually a few times, restarting as necessary, until no updates are available? Then restart again. Restarting, not shutdown and startup again if you have Windows Fast Startup feature enabled. If you use Windows 8/8.1 or 10 or 11, there can be an issue with the Windows Fast Startup feature.. See more information here.
As for the message after the Smart Scan, it sounds like a marketing message to try to get you to purchase NUU. Without seeing the specific message it is not possible for us to say if the registry issues were actually from your system. Currently, NUU is the only Norton product that can fix registry issues. Having said that, the value of registry utilities is unsure. Current versions of Windows do a very good job of registry maintenance, making those utilities less desirable. And unless you are familiar with registry entries, you could end up allowing the utility to remove something necessary for Windows to boot, leaving you with a system that will not start.
As you appear to be disillusioned with NUU, you can contact Norton Support to request a refund. www.norton.com/contactcs