How to get help at Bleeping computer!

Moved to Tech Outpost

About that GMER tool..

 

My daughter's computer is infected with Antivirus Soft which is apparently one of a family of nasties with root kits.  I was having great difficulty running the GMER tool for the folks at Bleeping computer.  The computer kept freezing - even the clock.

 

The eventual effective solution was to -

1.  Open a compose window in a web based email such as gmail using Firefox which uses different protocols than Explorer so works better when your computer has a virus.

2.  Run only parts of the gmer scan at a time. 

3.  Copy.

4.  Paste into email.  (Note - I could paste into "notepad" but I froze when I tried to save it.)

5.  Save draft.

6.  Repeat with other sections.

 

Then post to Bleeping computer...