After a Smart Scan is done, View Solutions comes up. When that is clicked, an ad for Norton Utilities comes up. Unable to view solutions. How can I get rid of the ad ?
after CCleaner -> Run Cleaner
Run Smart Scan = No Issues Found
Complete =
on my machine:
Run Smart Scan resets Last Cleanup: 0 seconds ago
Close = no advertisement
Category: File Cleanup
Date & Time,Risk,Activity,Status,Recommended Action,Category,Result,Space Cleaned
11/13/2021 7:48:43 PM,Info,Junk Files Found,Detected,No Action Required,Tuneup,Junk files needing attention: 412 (Size: 39.5 MB),
11/13/2021 7:48:42 PM,Info,Chrome Temporary Files,Succeeded,No Action Required,Tuneup,No problems detected.,
11/13/2021 7:48:41 PM,Info,Internet Explorer Temporary Files,Succeeded,No Action Required,Tuneup,No problems detected.,
11/13/2021 7:48:41 PM,Info,Windows Temporary Files,Succeeded,No Action Required,Tuneup,No problems detected.,
on my machine:
Smart Scan finds the same 5 trackers. View Solution calls Norton AntiTracker ad.
Note: I don't want Norton touching my cookies: Just me.
Maybe, check your History -> File Cleanup ... after you run Smart Scan
Community hears user comments/complaints regarding Smart Scan
for example:
- https://community.norton.com/en/forums/smart-scan-or-smart-scam
- https://community.norton.com/en/forums/internet-junk-file
- https://community.norton.com/en/forums/smart-scan-concerns
- https://community.norton.com/en/forums/69-charge-smart-scan
- https://community.norton.com/en/forums/norton-smart-scan
- https://community.norton.com/en/forums/norton-360-norton-premium-utilities-and-norton-smart-scan
- https://community.norton.com/en/forums/ran-smart-scan-and-then-norton-tries-bill-me-69
FWIW ~ after I run Smart Scan & after I opt Not Interested on Norton ads.
I see Last Cleanup: time change & related File Cleanup history.
for example:
Category: File Cleanup
Date & Time,Risk,Activity,Status,Recommended Action,Category,Result,Space Cleaned
11/13/2021 6:17:26 PM,Info,Junk Files Found,Detected,No Action Required,Tuneup,Junk files needing attention: 411 (Size: 39.5 MB),
11/13/2021 6:17:26 PM,Info,Chrome Temporary Files,Succeeded,No Action Required,Tuneup,Fixed: 82,26 MB
11/13/2021 6:17:25 PM,Info,Internet Explorer Temporary Files,Succeeded,No Action Required,Tuneup,Fixed: 1,
11/13/2021 6:17:25 PM,Info,Windows Temporary Files,Succeeded,No Action Required,Tuneup,Fixed: 9,"1,049.4 KB"
Cannot fix identified issues because of the ad. After I delete the ad, it's all gone
FAQ: Smart Scan
[...]
Can I turn off promotional offers when running a Smart Scan?
No, you cannot turn off the promotional offers that appear when you run Smart Scan.
[...]
https://support.norton.com/sp/en/us/norton-360/current/solutions/v138072492