Hello!
Is there any way to go back to version 22 which uses the Symantec Engine?
I don’t want this new avast based mess. I still have 131 days left on my subscription and I want to use the older version until then. After I will not be renewing as I hate avast products.
Thanks.
I do to ponder this much as well. The Symantec Engine of Version 22 with its great amount of customization combined with a fantastic umbrella integration of detecting threats is what made me choose Norton over other products I’ve tried. Pure stats with detection rate shouldn’t mean everything, and in many areas, I feel the Symantec Engine is superior to Avast.
The cleaner UI is nicer in some areas, but this new update with the transition to the Avast scanner, I feel, hinders brand loyalty. That underdog feeling of support feels missing.
I hope the technicians of Norton are viewing over this feedback. I am hoping we will, at least, see some marks of the Symantec Engine into future updates of Norton.
All: Here is the suggested way to revert that I have offered others around the forums. I am doing this myself until 24.xx has its issues ironed out.
SA
Hello @SoulAsylum
From my perspective this is solved. Since turning off the automatic updates is nonsense, I just decided to upgrade to the latest version.
I still have approx 60 days left on my subscription then I will uninstall Norton and switch to a competitor product.
Oh ok!! Thanks for the post back. If this is solved please mark the post as solved for us. Others can then see the results and solution. Glad we could assist!!
I believe that downloading a definitions set once a day is a bother as most do. Having a version installed that doesn’t meet the needs of myself and others is worse. At least you have the ability to revert should you change your mind about things.
SA
Hi @SoulAsylum! Thank you for your advice and helpful thoughts to these issues!
Returning to see what improvements are in the pipeline. The latest update addresses local backup and other under-the-hood changes. The intrusive UI and other removed features still need addressing, as well as the decision to bag the Symantec Engine.
My subscription has recently renewed, and although I like being able to revert to the previous version, it just is inconvenient.
I’m in particular longing for the day we get a more familiar UI back. Norton, which has 40 years experience in the AV Market, should know this update was not up to standard. That the reasons which what made Norton stand out to other competitors was its customization, threat detection, and updates that kept the product consistent to use.
For the time being, I’m just going to be patient while these issues get sorted out. I imagine they will take a while, but I can imagine change is coming. Further communication from Norton about past systems and features would be most helpful as well.
@FaikB I now have one laptop back on version 24.xx but have not had the free time of late to run it through its paces. Tomorrow afternoon and over the weekend I will run through it and get a boatload of screenshots for review and post what I can tell are changed to that version vice what I saw the last time it was installed and had all my issues.
SA
Thank you so much for this. My computer has been almost inoperable since version 24 dropped and version 25 was no improvement. When I restarted my computer or even woke it up it had got to point that disk was at 100% for up to an hour and inoperable until it finished whatever was going on. I tried everything and nothing helped although by now I was greatly suspecting it was Norton and then I searched and find so many people having same/similar problems. I finally did a clean install of Windows, installed Chrome and everything was going great. I then installed my Norton 360 and boom right back to 100% disk utilization. Found this article and uninstalled version 25 of Norton and installed this version 22 and have had no problems now for 3 days! It is a pain in the butt to have to manually install the updates but not near as much as it was not being able to use my computer for an hour! Unfortunately my subscription does not run out until September so going to try and hold out until then. I have used Norton since around 1992 but I am done. The fact that I have seen people reporting these problems over and over for months and nothing has been done tells me Norton no longer cares about their customers. So will not renew neither will I renew my Norton Utilities Ultimate. If you have any good suggestions for replacements I would appreciate hearing them. Again I thank you for this post!
You’re very welcome. The intent here is to KEEP Norton customers functional until the time comes the new products are as user compatible as before or, it doesn’t pan out that way. Every one of us have different needs with how Norton works and on systems that have different hardware and capabilities. The decision to move on with things will be in that realm, a specific user choice. I’m hoping for both a functional / user friendly product and customers remaining with Norton. Time will tell.
SA
@SoulAsylum I cannot thank you enough for these links and thoughts about reverting to Norton 360 v22. Version 25 is just awful, most especially the local backup which are critical to me as I have about 4TB of files, and Cloud backup is absolutely not an option as all is backed up onto secure media. A Backup that took over 36hrs on Norton 360 v25 seems like it will take much less judging from the current reported %. Simple features like keeping a viewable log to validate what was backed up, scheduling the backup for a specific frequency/time/days, not having to wait for hours on end until the spinning circle stopped to actually be able to execute a backup - etc - in over 51 years working in IT I had very unfrequently seen a software release that actually deprecated key features and intuitive GUIs and attempt to force the users into buying cloud storage for backup services. The upgrade to v25 was very poorly architected, poorly designed, and even more poorly tested before releasing. In the big name IT companies I have worked at they would have never released a product without testing the hell out of it, then controlled beta releases to some subscribed power users, then larger scope of end user testing, all the while fixing all that was found by the internal and beta team testers and after all of this only then they went ahead with releasing the software to the general public. Doing such controlled development and testing before public release is a well spent investment, as you can see from the very angry feedback from the Norton 25 users who were blind sighted by the removal of the local backup, among other major issues. At Norton they must have drastically changed their R&D & product management teams - and not for the better.
Have you considered IDrive?
Local Backup Storage is Free: The ability to back up data to a local destination (like an external hard drive or NAS) is included for free with all IDrive plans, including the free tier.
Capacity Limit: The only limit on your local backup size is the physical capacity of your local storage device itself.
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Have you considered Haselo Backup Suite?
Hasleo Backup Suite is completely free and allows you to back up as much data as your local destination drive can hold.
@RobertoRiveraPadilla You are most welcome, glad to help!!
SA