How to recover backup files?

Norton 360 for Windows
1

I have some trouble in the old PC with Norton, and now I have new one with Norton.

How to recover the Norton backup files from the old PC using the new PC?

2

AI Overview

To restore a Norton cloud backup to a new computer,

install and sign in to your Norton product on the new device, then select “Restore Files” from the Cloud Backup dashboard. Choose your old backup set, select the files needed, and choose to restore them to their original location or a new folder.

Steps to Restore Norton Backup

  1. Install & Sign In: Install Norton on the new computer and sign in with the same account used for the backup.
  2. Open Cloud Backup: Open the Norton device security product, click Security (or Backup), and click Open or Restore Files on the Cloud Backup tile.
  3. Select Backup Set: In the “Restore From” section, click View All to see your backup sets from the old computer.
  4. Select Files: Click Browse for Files and Folders to select specific files, or select to restore all files/categories.
  5. Choose Location: Click Restore To and choose either Original Location or Choose Location (for a new folder).
  6. Complete Restore: Click Restore Files and wait for the process to finish.

Important Tips

  • Alternative Source: If you cannot see the backup set, verify you are logged into the correct Norton account.
  • Check Firewall: Ensure Network Cost Awareness is set to No Limit in your firewall settings to allow large transfers.
  • Local Backups: If you used a local backup (external drive), plug it in and run ARestore.exe from the backup folder to restore, as noted in this Norton Community discussion.

Ensure your Norton subscription is active on the new computer to enable the restore feature.