I just upgraded to Windows 7 and when I log into my Norton account it only gives me the option to buy new key to install Norton Anti-Virus. I'm reinstalling the same product on the same computer and am wondering how I allow my existing subscription to continue rather than buy new?
If you have a current subscription for Nav and have upgraded to Win 7, you now have to use NAV 2010 or NIS 2010. What did you have installed before you went to Win 7? The problem you may be seeing now is if you didn't uninstall your Norton product from your computer before you went to Win 7, your activations may be gone.
I would suggest you download the Norton product that you have an active subscription for and install that. I would suggest that you call customer support and explain to them that you just upgraded to Win 7, but you didn't uninstall your product before you did that. Customer support is the dept that can straighten out key problems and activations and problems like that. Here is how you can contact customer support for free via the chat program. Please have the name of your product handy and you active key and they should adjust the activations for you.