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Issue abstract: N360_Backup
Detailed description: How to remove from harddrive?
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What is the error message you are seeing?
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@A.Mueller Here is some AI generated information for you, there are several methods depending on what you need to accomplish.
AI Overview
To remove N360 backup files from your hard drive, you can either delete the backup set within the Norton 360 product or delete the N360_Backup folder directly if you no longer use Norton.
Here’s a breakdown of the methods:
- Deleting Backup Set within Norton 360:
- Access Norton 360: Open your Norton device security product.
- Navigate to Cloud Backup: On the left pane, click “Security,” then in the Security dashboard, click “Open” in the Cloud Backup tile.
- Select Backup Location: Choose your backup location (Cloud Backup or Local backups).
- Manage Backup Set: Click “Manage/Manage Files” next to the backup set you want to delete.
- Delete Files/Folders:
- Select the files or folders you want to remove on the “Files” tab.
- Click the icon at the bottom-right corner, then “Remove from backup”.
- Confirm by clicking “Remove and exclude”.
- Delete Backup Set (Optional):
- Navigate to the “Settings” tab.
- Under “Delete Backup,” click “Delete”.
- Confirm by clicking “Delete Backup”.
- Deleting the N360_Backup Folder Directly:
- Locate the Folder: Find the folder named “N360_Backup” on your hard drive (e.g., C:\ or D:).
- Delete the Folder: Right-click the folder and select “Delete”.
- If unable to delete:
- Check if Norton is still running or if there are any Norton processes locking the folder.
- Try deleting the folder in Safe Mode.
- You can also try changing file permissions.
@A.Mueller I’m following up to see what your progress is.
SA