How to Renew Norton with a new Product Key

[bjm]

@S-A

I’ve added an Amazon product key to my existing subscription for many years.
Just tried again and they want to remote access to my device to add the new subscription.
Surely not???

Hello @S-A

fwiw ~ my usual comment: (up to now)
Users may contact support…request new Key term added to current subscription remaining days.
Note: new Key starts new subscription term.

Norton support usually requests “remote access”.

Let’s review:
You requested Norton support add new Key term to current remaining days.
Norton support responded…“remote access” is needed?
And when you refused “remote access”.
Norton support refused to add Amazon key to your current remaining days?

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I’m wondering whether you need to agree to automatic renewal and update your billing address and credit card details.
I’m wondering whether Amazon key is geo-restricted.

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Please review:
If you purchased a product from a retail store, you need to create a Norton account or add the purchased product to your existing account. For detailed steps, read Download your Norton product purchased from a retail store

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Did you register new Key with your Norton account?
Please review: norton.com/setup.
Returning Customer → Sign In

Your subscription begins when you enter the 25-character key found on your product card or order confirmation email.

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Norton Community urges users that do not want automatic renewal to Unsubscribe and delete their payment profile.

• Manage your Norton plan
• My Subscriptions
• Billing Information

Please post back your progress

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Note: new Key starts new subscription term.