I have just updated my from my Norton 360 - version 4 (2011) to a Norton 360- Version 5 (2012). When I want to retrieve/restore a back up set with Outlook files + documents from an external drive that was created using N360-version 4, I cannot (they don't show up in the list).
Can anyone help please (please note that I know nothing about computers and unless explained in a normal /layman language, I will not be able to follow).
Also, I wonder why Norton doesn't fix this issue (it should be in Norton's interest that customers can retrieve old back up sets even if they are using a new version of Norton).
I have just updated my from my Norton 360 - version 4 (2011) to a Norton 360- Version 5 (2012). When I want to retrieve/restore a back up set with Outlook files + documents from an external drive that was created using N360-version 4, I cannot (they don't show up in the list).
Can anyone help please (please note that I know nothing about computers and unless explained in a normal /layman language, I will not be able to follow).
Also, I wonder why Norton doesn't fix this issue (it should be in Norton's interest that customers can retrieve old back up sets even if they are using a new version of Norton).