how to unblock blocked files with NIS 2012 ?

I'm moving ~200 GB of files from my old computer to my new one that came with NIS.

NIS is "fixing" files that it thinks are infected; they are false positives.

 

When I try to use chat, I get "The proxy server did not receive a timely response from the upstream server.

Reference #1.e4c38f18.1335418212.3b3ec954"

 

so I am posting on the forums.

 

the Norton robot suggests going to "tasks" and doing something however I can't find "tasks" on the program.

Searching the forums found an answer in a link from 2009 that is now dead.

 

TIA