Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.
Issue abstract:
Detailed description:
Product & version number: Norton Utility Ultimate
OS details: Windows 11
What is the error message you are seeing? No error message
If you have any supporting screenshots, please add them:
1 Like
bjm
August 14, 2026, 5:38pm
2
You were unable to reach support?Norton Official Support Help Center →Contact us (bottom of page)Contact Official Norton Support →Let’s get started | Welcome (signed in)
Do you find Norton Utilities Ultimate trial or active subscription?
Stop your Norton subscription from automatically renewing
Applicable for: Android,Mac,Windows,iOS
Norton subscriptions automatically renew to provide continuous protection. Automatic renewal ensures you maintain uninterrupted access to your service without worrying about expiration dates.
If you prefer to turn off automatic renewal, follow these steps to change your renewal settings on your account page.
Steps to stop your subscription from automatically renewing
Sign in to your Norton account .
On the My Account page, select the My Subscriptions tab
Find the subscription you want to manage.
Click Cancel Subscription Renewal or Manage Renewal next to your subscription.
Next to Plan Renewal , click Unsubscribe .
Select a reason and click Next .
Note: Norton may present options and offers to encourage you to keep your subscription.
If you still want to cancel, click No thanks, cancel my subscription , then click Next .
A confirmation message appears. Allow up to 24 hours for this change to appear in your account.
Instructions for Japan
If your order number starts with AP or NP , or if you have Norton 360 Standard Plus , follow the steps above to turn off automatic renewal for your subscription.
If your order number starts with SY , visit this page to turn off automatic renewal for your subscription. You will need your original order number and the email address used when you ordered.
Your original order number appears in the email Norton sent you when you first completed your purchase, and with every renewal.
If you cannot locate your order number, check how the charge appears on your credit card statement. If it appears as “ノートンストアjp”, follow the instructions for order numbers beginning with SY . If it appears other than “ノートンストアjp”, follow the instructions for order numbers beginning with AP or NP .
Important information about stopping automatic renewal
Your subscription will continue through the end of your already paid subscription term. After that term, the subscription will end and will not automatically renew.
The change typically takes a few hours to take effect after your request.
When you stop your subscription from automatically renewing, you may lose any benefits associated with automatic renewal subscriptions.
If you have already been charged and want to request a refund, contact Member Services & Support .
Video
Need more help?
DocID: kb20090818144126ENLast modified: 07/08/2026
https://support.norton.com/sp/en/us/home/current/solutions/kb20090818144126EN
Welcome to the Norton Community!
bjm
August 14, 2026, 5:42pm
3
Norton Official Support Help Center →Contact us (bottom of page)Contact Official Norton Support →Let’s get started | Welcome (signed in)
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Do you find Subscription Details → Manage Renewal ?My Subscriptions page > Sign In - Official Site | Norton Account Sign In & Set Up
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Manage Renewal → Unsubscribe
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Norton Community users urge Users that do not want automatic renewal to Unsubscribe and Delete their billing profile ~65+ days ahead…far enough ahead to avoid being billed.Users may shop $ at reputable retail/online vendors.
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When you stop your subscription from automatically renewing: Norton Extras
1 Like
Hello, thank you for the answer, therefore in my Norton profile the Manage Renewal option is not available. I had used English and Portuguese user interface maybe my user profile need to have features enabled. I had contacted Support team through chat and they had changed the automatic renew option for Norton Utility Ultimate product.
2 Likes
bjm
August 15, 2026, 12:17pm
5
Vinicio:
Hello, thank you for the answer, therefore in my Norton profile the Manage Renewal option is not available. I had used English and Portuguese user interface maybe my user profile need to have features enabled. I had contacted Support team through chat and they had changed the automatic renew option for Norton Utility Ultimate product.
Hello @Vinicio Thanks for sharing your progress – are you now finding? https://my.norton.com/extspa/account/subscriptions
1 Like
bjm
August 17, 2026, 3:24pm
6
Hello @Vinicio Thanks for sharing your progress – are you now finding?
Hi bjm Guru, yes now I have the auto-renewal off option available to my user profile, thank you
bjm
August 19, 2026, 5:42pm
8
Thanks for sharing your progress
