I usually run many manual updates throughout the day/night.
At around 3:20 Am CST I was looking at an update that was 140 MB!
I read somewhere else that the new 2012 update is now available, the problem is that I'm using NIS 2011 and DON'T want to upgrade to 2012 ( it has too many problems from what I've been reading.)
So, is this update trying to force me to upgrade to 2012 or is it something else? Also, if it is trying to force me to upgrade to 2012, how can I avoid it and still receive all of my normal updates using NIS 2011.
I usually run many manual updates throughout the day/night.
At around 3:20 Am CST I was looking at an update that was 140 MB!
I read somewhere else that the new 2012 update is now available, the problem is that I'm using NIS 2011 and DON'T want to upgrade to 2012 ( it has too many problems from what I've been reading.)
So, is this update trying to force me to upgrade to 2012 or is it something else? Also, if it is trying to force me to upgrade to 2012, how can I avoid it and still receive all of my normal updates using NIS 2011.
I think it was starting with the 2011 version that Norton included a setting that referred to Version Upgrades (by which they meant, I gather, from say 2011 to 2012 and not necessarily from one number in the version ID you see in Support / About.
The default setting for this assumes you will want to upgrade since it is free and so they have it set so that it Downoads the upgrade files in the background and only then asks you if you want to Upgrade or not and if you OK it it then goes ahead and upgrades you from the already downloaded files ..... I think they stay there until you do say you want to upgrade.
Certainly with the 2012 version you can disable this so that it does not even download.
Here's what HELP says about it:
When Automatic Download of New Version is turned on, and if an update is available, Norton Internet Security automatically downloads the update. Your computer must be connected to the Internet. Update availability may vary, depending on your product, version, and layout.
If you choose to install the latest version of the product, you retain your current subscription and Norton-specific settings. The newer product version installs over your current product with the same product key.
If you do not want to get product upgrade alerts, you can turn off this option. You can also use the Don't show this message again option in the alert.
Note that this is New Version and not just updates so it does not affect the normal live updates whether automatic or manual.
Hope this background helps -- it sounds as if something got stuck and never signalled that you already had the files.
I cleaned out my cache and temp files, then rebooted.
Hi itsme:
We might have another user in the forum with a similar problem (please see jewel21's thread here titled Problem Running Live Update on a Dial-up Connection).
When you said you cleaned out your cache and temp files, should a wipe using the Windows Disk Cleanup utility (Start | Programs | Accessories | System Tools | Disk Cleanup) be sufficient or did you perform a deeper clean?
-------------- Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.7.1.3 * IE 9.0 * Firefox 11.0 HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400M GS
I have the automatic download of new version turned off, so it could have been a glich on the server, or something of the kind...
As for how I erase my temp files and cache, etc.
I have a program called CyberScrub Privacy Suite that I always use on the advance settings that cleans that all of that stuff out as well as cookies, NTFS log files and much more while using my PC.
I have it set to overwrite the deleted files 35 times over for a secure delete ( GutzMan Method,) so I pretty much get rid of those files...
What I do is always use that first before using NIS 2011 for a full scan, then I use malwarebytes (on demand,) then on to superantispyware ( on demand again) for complete scans.
But even if I don't run a scan that day, I use the Privacy Suite to clean the files to keep the number of tracking cookies and other garbage at bay by doing a "clean out" once a day.
What version of NIS are you using now? Support - About.
it is possible that NIS is trying to download an upgrade version for you. You can go to Settings - Computer - Updates, and turn off Automatic Download of New Version.
You may have to restart your com;puter for the setting to take effect. Then try a manual LiveUpdate to see if it still trys to download the large update.
What version of NIS are you using now? Support - About.
it is possible that NIS is trying to download an upgrade version for you. You can go to Settings - Computer - Updates, and turn off Automatic Download of New Version.
You may have to restart your com;puter for the setting to take effect. Then try a manual LiveUpdate to see if it still trys to download the large update.
hi
i think he said he was uesing Norton Internet Security '09 wish is a vary old
If it were no longer being supported as such (and forcing me to a newer version), wouldn't they have notified me?
I continued renewing it rather than upgrading because I'd read about troubles caused by the "removal tool" and just didn't have time for dealing with anything like that...
Meanwhile I've found a 2-yr-old thread concerning a similar, seemingly "sudden" problem with the 2011 version. There too it seems the pulse updates stopped:
I thought I'd try schlepping the laptop to the library and try downloading it on Wi Fi but don't even know if the computer could handle it! But I can't really get to that for a week or so, and the underlying question is whether this unexplained download is something that would even be safe??
If it were no longer being supported as such (and forcing me to a newer version), wouldn't they have notified me?
I continued renewing it rather than upgrading because I'd read about troubles caused by the "removal tool" and just didn't have time for dealing with anything like that...
Meanwhile I've found a 2-yr-old thread concerning a similar, seemingly "sudden" problem with the 2011 version. There too it seems the pulse updates stopped:
I thought I'd try schlepping the laptop to the library and try downloading it on Wi Fi but don't even know if the computer could handle it! But I can't really get to that for a week or so, and the underlying question is whether this unexplained download is something that would even be safe??
Hi, I've seen that type of thing happen before. It seems to happen when there is a minor corruption within the program and the net result is that it calls for a whole new copy of the software plus the updates so that it can repair itself.
The age of the version might also have triggered an automatic upgrade to the current version. This could happen when the updates for that version are going to be terminated. The update is free so long as your subscription is current.
The trip to the library sounds like a good idea. The technology changes between the versions will enhance your protection.
The age of the version might also have triggered an automatic upgrade to the current version. This could happen when the updates for that version are going to be terminated. The update is free so long as your subscription is current
.
Thank you! Meanwhile, trying it again at home, it seems to download whatever small updates it can find, and then it will eventually time out on the gigantic one with a "Failed to complete" notice as follows:
Norton 2009 Virus Definitions Norton Antivirus Definitions Status: Failed to Complete Update Criticality: Recommended Tech Support
Clicking on "Tech Support" finally brought me here:
Product Update Available!
Module 8920 Error 227 Installing the latest product may resolve your issue.
After 3 days I started getting "At Risk ... Fix Now" notice, so when I got to the library I followed that path, and it downloaded the whole c.210 mg. So it's back to normal for now although apparently still the 2009 product. Maybe it was a program repair as you said. Next time I will try to update for real!
I've had Norton Internet Security '09 for almost 4 years, with annual renewals and no major problems for most of that time. Suddenly I'm faced with an update of 210 MB -- an unprecedented size. (They're usually not much more than 2 MB or so.) Can this be correct, and any idea what's going on? I'm on dialup; a download of this size would take about a week to complete. In practice it disconnects after a while, or the laptop (w/ Vista Home Premium) gets too hot and shuts down.
I tried submitting the basic question on the Norton help form but got a list of irrelevant topics in reply.
BTW, another odd thing I noticed is that it says my last definition update was 2 days ago -- about when this thing started. (Though that could be because I've been turning on Silent Mode a lot lately, in order to be able to use the laptop at all...?)