HULU buffering, audio and video not syncing. Recently installed Norton VPN

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Issue abstract:

Detailed description:

Product & version number:

OS details:

What is the error message you are seeing? No error message; just no longer syncing visual and voice.

If you have any supporting screenshots, please add them:

Norton support pages say to disable VPN with toggle switch. Cannot find a VPN toggle switch.

Hello @JohnW_Clark

~ and you’re running Norton 360 for Mac?
Maybe, VPN toggle switch is similar location as with Norton 360 for Windows.
Can you find Norton 360 for Mac → Home → Settings → Privacy


Caveat: I’m not Mac

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AI Overview
Experiencing Hulu buffering and audio/video sync issues while using Norton VPN is a common problem, as some streaming services like Hulu might have issues loading or accessing content when a VPN is enabled

Here’s how to troubleshoot these issues:

1. Hulu’s stance on VPNs:

  • Hulu generally does not support VPN traffic due to security or geo-restriction reasons.
  • Hulu actively detects and blocks VPN IP addresses to enforce content distribution rights.
  • Even if a VPN initially bypasses these restrictions, inconsistent performance or eventual detection can lead to buffering and sync issues.

2. Troubleshooting steps:

  • Turn off your VPN: Hulu explicitly recommends turning off VPN or proxy services for optimal streaming.
  • Try a different VPN server: If turning off the VPN resolves the issues, consider connecting to a different VPN server, potentially one closer to your location for better speed and stability.
  • Clear your browser’s cache and cookies: Accumulated browser data can interfere with Hulu’s functionality, so clearing them can help.
  • Check your internet connection: Ensure your internet speed meets Hulu’s recommendations (3.0 Mbps for on-demand streaming).
  • Power cycle your devices: Restart your device (computer, streaming device), modem, and router to refresh the network connection.
  • Update Hulu and Norton VPN: Make sure both the Hulu app and Norton VPN software are updated to their latest versions to avoid compatibility issues.
  • Reinstall Hulu: As a last resort, uninstall and reinstall the Hulu app to resolve potential corrupted files or settings.

3. Considering alternative VPNs:

  • While Norton VPN might work with some streaming services, it’s not known for its streaming capabilities.
  • If streaming is a priority, consider dedicated streaming VPNs like NordVPN, known for their strong unblocking capabilities and reliable performance.

By addressing these points, you can significantly improve your Hulu streaming experience, potentially resolving the buffering and audio/video sync issues you’re facing.

AI responses may include mistakes.

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Hello @JohnW_Clark
~ and you’re running Norton VPN plan?

Norton VPN → VPN is on toggle switch
(Credit: PCMag here)