i am confused to why i am not receiving my forgotten password via email

hi there,

 

i've had norton virus software on my computer for a while and have forgotten the password to my account. i have forgotten it several times, the first time i forgot my password Norton  virus or symatec sent me a temporary password, but now i seem to not get any of the temporary passwords. i am very sure my username (my email address) is correct as symatec sends me the billing each year of the renewal. is there solutions to my problem?

 

Thank you for sparing your time to read this,

 

Henry