I am getting a message to uninstall Intego from my Mac laptop but unsure how to do so. Any help out there?

[Deborah_Hayes33]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description: I am getting a message to uninstall Intego from my Mac laptop but unsure how to do so. I don’t see any uninstall option. Any help out there?

Product & version number:
I’ve purchased the Norton 360 Standard for 3 devices.
OS details:

What is the error message you are seeing? Conflicting app detected.

If you have any supporting screenshots, please add them:

[bjm]

@Deborah_Hayes33

I am getting a message to uninstall Intego from my Mac laptop but unsure how to do so. I don’t see any uninstall option. Any help out there?

Hello @Deborah_Hayes33
Does this help?
Please review:

How to Uninstall Intego Software for Mac [here]

• Download the Intego Installer File
• Deauthorize
• Uninstall Software

[…]
Proper removal of the software package requires using the Uninstaller package located in your software bundle (the .DMG file downloaded at time of purchase). If you have manually attempted to remove the software, you will need to first reinstall the software again, then use the same installer package to properly remove the application.
[…]
[…]

=====================================================

AI Overview
To properly uninstall Intego software on a Mac, the recommended method is to use the uninstaller provided by Intego. This ensures all components are removed, including the menu bar icon. If you don’t have the uninstaller or have previously attempted a manual removal, you might need to reinstall the latest Intego version and then use the uninstaller to complete the removal.

Here’s a more detailed process:

1. Deauthorize (if applicable):

• If you plan on reinstalling Intego, you’ll first need to deauthorize it. This is done through the VirusBarrier menu, which is usually found in the menu bar next to the Apple logo.
• Open VirusBarrier and access the VirusBarrier menu. Locate the “Deauthorize” option and follow the prompts.

2. Download the Intego Installer (if needed):

• If you don’t have the Intego installer or uninstaller, you can download it from the Intego Support website.

3. Run the Uninstaller:

• Open the uninstaller file (usually a .pkg or similar).
• Follow the prompts to uninstall the software.

4. Remove NetUpdate icon (if applicable):

• NetUpdate is a component of Intego. If you find the NetUpdate icon in the menu bar, you may need to remove it. This is done through the NetUpdate Preferences.
• Open NetUpdate, then go to Preferences. Find the “Intego Menu” section and uncheck the “Show the Intego Menu in the menu bar” option.

5. Remove the Intego application (if needed):

• If you’ve manually attempted to remove Intego, you might need to first reinstall the latest version to ensure all components are present.
• Then, use the uninstaller to properly remove the applications and NetUpdate icon from the menu bar.

Important Notes:

• It’s crucial to use the Intego uninstaller for a complete and proper removal.
• If you have any issues, Intego Support provides detailed instructions and troubleshooting steps.
• Reinstalling Intego after uninstalling may require entering your Mac password.

'AI responses may include mistakes.

Caveat: I’m not Mac

[Deborah_Hayes33]

Thank you. I went to the Intego website and downloaded the Uninstaller. That worked.

[bjm]

@Deborah_Hayes33

I went to the Intego website and downloaded the Uninstaller. That worked.

Thanks for posting your progress.