Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.
Issue abstract:
Detailed description:
Product & version number:
OS details: Wifi signal is strong, printer is hooked up, but will not print.
What is the error message you are seeing?
If you have any supporting screenshots, please add them:
@RandallTodd_Nethery As a test open a different browser retest printing. If printing works NPB is the issue.
This is what AI returns for your review:
AI Overview
If Norton Private Browser or your Norton VPN is blocking printing, it is likely due to the VPN’s Kill Switch, strict Privacy Guard settings, or firewall interference.
Here is how you can quickly fix this:
1. Turn on Local Device Access (for Norton VPN)
If you are using Norton VPN alongside the browser, your network is locked down to public traffic.
Open your Norton app and click Privacy.
Open the Secure VPN settings and turn on Access to local devices (or disable the VPN temporarily to see if your printer works).
Alternatively, turn off the Kill Switch feature in the VPN settings to prevent your printer connection from dropping when your network shifts.
2. Adjust Privacy Guard Settings
Norton Private Browser features a Privacy Guard extension that severely restricts access to local networks.
Navigate to the webpage you are trying to print.
Click the Privacy Guard icon to the right of your address bar and click the Settings icon.
Change your setting from Strict Blocking to Balanced or toggle it off temporarily to test your printer.
3. Reset the Browser
If the issue persists, your browser might have corrupted settings. You can reset it to default parameters without losing saved passwords.
Close all other applications.
Go to Windows Installed apps, find Norton Private Browser, click the three dots, and select Uninstall (do not delete browsing data).
When prompted, click Repair.
For more detailed troubleshooting, you can follow the complete guide on Norton Support.
SA