I am unable to get online after downloading Norton Internet Security?

Norton Security | Norton Internet Security
1

I receive an error message:

Windows cannot connect to the internet using HTTP, HTTPS or FTP.  This is a problem caused by firewall settings on your computer. Check the firewall settings for the HTTP port (80), HTTPS port (443) and FTP port (21)

 

 

I tried to disable the Norton Firewall and just use the Windows firewall but I receive the same error message.

 

Can anyone help me with this issue?

 

Thanks

2

Visit Windows's Control Panel , then Add or Remove programs (if you use Windows XP)

or Programs and features (if you use Windows Vista and 7)

 

Find your Norton program and uninstall it . Reboot . 

 

Try to use/connect to the Internet and report back your findings.

 

Post a log file from HijackThis to provide some more information about your system.

 

 

# Download HiJackThis (the executable) from http://www.bleepingcomputer.com/files/hijackthis.php
1. When the download has finished , right click the file and rename it to something random like Baloon.exe
2. Run the renamed HijackThis as Administrator
3. Press the button "Do a system scan and save a logfile"
4. In a few seconds a pop-up from Notepad will appear . Please , save this log file and use the attachment option of the forum to post it in your next reply.

 

 

What program showed you a message that Windows couldn't connect to the Internet ?

 

3

What version did you download and what was the source of your download?

4

OK...I uninstalled the program, however it is giving me the same error after I rebooted and tried to get online?  Thanks

5

2011 version.....purchased the software from Walmart  Thanks

6

Right so the error message does not come from NIS and therefore perhaps you are infected before you installed.

What is your operating system.

7

Yes I think I was infected prior to downloading Norton.  I had AVG but evidently it was not doing it's job.   I uninstalled the Norton and reset my internet settings back to the original.  I then reloaded Norton and am up and running now.  I am using the Norton Firewall.  Anyway...thanks for your help!

8

Do you still get the error message ?

9

Just to add, did you remove AVG properly with the correct tools for your system? AVG REMOVAL TOOLS: http://www.avg.com/us-en/download-tools