[Removed] Each time I called I spent as much as an hour and a half on hold to talk to someone. Finally I demanded my money back and the woman said she would have someone call me within 24-48 hours (!). Naturally I received no such call, and I am loath to call again and listen to incredibly bad repetitive muzak for 45 minutes or more and talk to someone who doesn't care and won't help me. I was shocked to find out how bad customer service can be. I'm sure I will never see my $99.99 again.
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