I have an active membership to Norton Security 360 Deluxe.
Up until yesterday, I could unlock my password vault via facial recognition on my iPhone. But since this morning, I no longer receive the Unlock pompts on my mobile app; even when I get the pop-up message in chrome to resend the prompt to my mobile and click resend, nothing happens. So I can only unlock the vault via Password.
I have tried restarting both my laptop and my iPhone, but problem remains.
Even after removing and reinstallting the PW Manager on iPhone, the problem remains.
But I seem to be getting the older “unlock requests” one after the other. Like there is a 50 minute delay on them.
How can I solve this issue?
Update: after more than 2 hours, the unlocking requests at my iPhone are arriving within a few moments, as they shlould. However, when I click “Accept”, the Norton plug-in of Chrome says that the request couldn’t be send to the device, and I still need to unlock with password.
