I can not install Norton 360 Premier

My Norton 360 expired a week ago. I bought Norton 360 Multi-device.

I've called on two computers with windows. One works well, but not in another.

Use Norton removal tools. I uninstall and installed the program several times without success.

Also use Norton Power and erase.

The program does not work. Someone can help me?

The problem is on a computer with Windows 8.1.

 

The desktop has a shortcut Norton 360 Premier, but does not work and it does not open the program

Never the screen displays the message: Security, Identity, Backup, Tuneup, etc.