I cannot change my email address online. It won't work. I need to call someone at Norton but cannot find a phone number?

[Scott_Bennett1]

Note: Please do not post Personally Identifiable Information like email address, personal phone number, physical home address, product key etc.

Issue abstract:

Detailed description: Norton Support online

says I can change email through settings, but it won’t allow me to edit the email address under settings. I cannot find a phone number to call Norton…frustrating.

Product & version number:

OS details:

What is the error message you are seeing?

If you have any supporting screenshots, please add them:

[bjm]

@Scott_Bennett1

Norton Support online says I can change email through settings, but it won’t allow me to edit the email address under settings. I cannot find a phone number to call Norton…frustrating.

Hello @Scott_Bennett1
Are you trying from Account Settings page →
https://my.norton.com/extspa/account/personalinfo
Do you see Edit pencil?

Please confirm you’re allowing Norton pages content in order to provide the best experience possible.
Please confirm you’re allowing Norton ads, cookies, trackers, analytics, scripts, beacons, etc., etc.,
Please whitelist norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please disable VPN…Ads blocker…try from Chrome.

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Norton Support Help Center → Contact us (bottom of page)
Contact Norton Support → Let’s get started.

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Contact Norton Support - Chat | Phone Support (related notes here)

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Please step thru Norton Support here to reach Norton Chat agent.

1. Verify registered email address with one-time passcode sent to your email account.
2. AI agent “How can I help you today?”
3. Type your message
4. AI agent offers preset solutions.
5. AI agent “Do you need assistance with anything else?”
6. Type your message
7. AI agent “How may I be of assistance to you today?”
8. Type your message
9. AI agent “In a few words, could you let me know how I can help you today?”

• type “agent” three times to reach a human agent

-------------------------------------------------------------------

Explore other contact methods →

View phone number → Select your country:

1. AI agent requests verification code:
2. AI agent authenticates you.
3. AI agent “How may I help you today?”.
4. AI agent offers preset solutions.

• speak “agent” three times to reach a human agent

-----------------------------------------------------

Contact Norton Support - Chat | Phone (related notes here)

-----------------------------------------------------

Please confirm you’re allowing Norton pages content in order to provide the best experience possible.
Please confirm you’re allowing Norton ads, cookies, trackers, analytics, scripts, beacons, etc., etc.,
Please whitelist norton.com, login.norton.com, my.norton.com, nortonlifelock.com, support.norton.com, buy.norton.com, renew.norton.com
Please disable VPN…Ads blocker…try from Chrome.

Please see us.norton.com General Privacy Notice and Cookie Statement for additional information.

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Norton Social Media

If you cannot reach official Norton support via chat/phone, Norton’s social media teams may be more responsive than the automated support website:

• X (Twitter): Message @X/NortonSupport
• Facebook: Message the official Norton page @facebook/Norton
• Benefit: A human usually responds to DMs within an hour.

[Scott_Bennett1]

The edit pencil does not show!

[bjm]

@Scott_Bennett1

The edit pencil does not show!

Hmm…head scratch.
Chrome?
Are you close to subscription term expiry?

[Scott_Bennett1]

I tried chrome, still won’t work. I have a current active subscription. I thing the best way to resolve is to chat with an agent, or call them now that I have a phone number to call. Thanks

[bjm]

@Scott_Bennett1

I tried chrome, still won’t work. I have a current active subscription. I thing the best way to resolve is to chat with an agent, or call them now that I have a phone number to call. Thanks

Oh! Okay. Thanks for sharing your progress.

[Scott_Bennett1]

Thank you for all the help you have provided.

[Scott_Bennett1]

Well, I cannot get to Norton Support because they want me to enter the email address that I registered with in order to chat/talk with anyone. Once I do that they send me an email with a code to enter for verification. But I can’t access the email because it was changed! All I need is a phone number to call Norton and I cannot find one. I have searched everywhere on the website. I cannot contact Norton by any means. What a production.

[bjm]

@Scott_Bennett1

Well, I cannot get to Norton Support because they want me to enter the email address that I registered with in order to chat/talk with anyone. Once I do that they send me an email with a code to enter for verification. But I can’t access the email because it was changed! All I need is a phone number to call Norton and I cannot find one. I have searched everywhere on the website. I cannot contact Norton by any means. What a production.

Hello @Scott_Bennett1
Are you United States?

Did you try Continue as Guest ?

[bjm]

@Scott_Bennett1

Well, I cannot get to Norton Support because they want me to enter the email address that I registered with in order to chat/talk with anyone. Once I do that they send me an email with a code to enter for verification. But I can’t access the email because it was changed! All I need is a phone number to call Norton and I cannot find one. I have searched everywhere on the website. I cannot contact Norton by any means. What a production.

Hello @Scott_Bennett1
Are you United States?
Did you try Continue as Guest ?

=========================

Norton Social Media
If you cannot reach official Norton support via chat/phone, Norton’s social media teams may be more responsive than the automated support website:

• X (Twitter): Message @X/NortonSupport
• Facebook: Message the official Norton page @facebook/Norton
• Benefit: A human usually responds to DMs within an hour.

===========================

Care to share your progress.

[bjm]

Hello @Scott_Bennett1
Care to share your progress