I cannot disable norton Norton Family safety

Hi

 

I am unable to disable NFS from the task bar, when I press the disable NFS nothing happens, yesterday the box requesting my email and password, today nothing

 

Can you please advise

 

thanks

 

Lisa

anyone? :)

Hi Lisa,

 

can you plese give us some extra info:

- which windows os and service pack is installed on your machine?

- which other Norton products do you have (if any)?

- what is the exact version number of Norton Safety Minder you have on the machine?

- if you do not use Norton AV products, which one is your AV security product?

 

Thanks.

PapauZ

I have a similar problem.  The password box doesn't open properly.  All I get is the close box window, with nothing else. 

 

Win7 x64

NIS2010

Safety Monitor version 2.0.0.48

Norton Online Framework/Datastore version 2.0.0.71

Same problem:
NIS 18.1 Final
Win 7 Premium 32bit
Lastest Safety Minder

From which user profile do you try to disable it?

 

As I saw, the disable option is only available by the user profiles, that ones are watched over by NSM.

Other users, like Administrator do not have this option (do not know why...).

I am using my normal User Profile.  It used to pull up the disable window, but now it just has an orphaned close button.  This has happened once before.  I think it is the result of a bad update or something.

Please try to reinstall Norton Safety Minder . This would help to fix this issue . Saves time and effort to fix this .

 

Best regards,

 

 

Sudheesh.K.S

Update: in my situation a simple reboot solved the problem. Now I can accass to disable window without problem.

Hi Icowap and dannychanmoa,

 

Did it help you after you reboot the PCs or reinstall Norton Safety Minder as other users suggested?

 

 

Thanks,

Katie