I bought Norton 360 online yesterday and cannot download to my laptop which runs Windows 7 Home Premium. I get to about 97% download the receive error 9090 0x80047EC6. From the error panel I cannot send an error report. I have tried uninstalling & re-installing but nothing seems to work. When I check my Norton account it still shows 3 downloads left.
Many Thanks!
I bought Norton 360 online yesterday and cannot download to my laptop which runs Windows 7 Home Premium. I get to about 97% download the receive error 9090 0x80047EC6. From the error panel I cannot send an error report. I have tried uninstalling & re-installing but nothing seems to work. When I check my Norton account it still shows 3 downloads left.
Glad I could help.
Hi intesec,
Thank you for the reply.
I believe that right now I am at least minimally secure because I have the MS firewall and MS Security Essentials installed and running.
I am working on your instructions and will reply again as soon as I have something to report which could be a while because we had planned on going out to dinner but I will get back to you.
Thanks Again,
Jim
I'm using a desktop that runs WIN7. When I started it back up I was getting a Norton 8504, 100 error. The solution was to download and run Norton Power Eraser. If that didn't work, I was to download and run Norton Removal Tool. I downloaded and ran Norton Power Eraser which did a root scan and found an executable on my desktop that was the problem and then removed and sent it to Norton. Since the bad file was found I didn't have to run the Norton Removal Tool.
When I then restarted my PC I got a Norton 8506, 421 error. This time the solution was to run the Norton Removal Tool - which I did. All my Norton apps were removed and upon startup was supposed to tell me instruction on how to re-install Norton 360.
Nothing happened after I restarted. I went to the Symantec website and was not able to re-download 360 because all of the available downloads had been used up! Of course, this is an insane situation... ..Norton tells me to remove my software but won't let me download a replacement because I supposedly used up all my available downloads. It seems that the Removal Tool never communicated with the server to update my situation.
Of course, if I want to speak with someone it'll cost me about $100. Therefore, am turning to the Community.
By the way, "Yes" I purchased 360 with 3 uses. 1 - on my #1 son's laptop, 1 - on my desktop, now removed, and 1 - on my #2 son's laptop which he removed! Shouldn't I have at least 1 download available since 360 was removed from #2 son's laptop?
So here I sit with no protection. Until I hear back from the Community, I'll use maleware-bytes and/or the free one from MicroSoft (I forget its name)
Thank You,
Jim
Hi intesec,
I followed your directions and after running the Norton Removal Tool and restarting my PC, everything is now working as it should. The difference was that this time the Removal Tool was already running when my PC restarted. It then automatically removed MS Security Essentials, downloaded, updated and installed Norton 360.
Thanks again for your help.
Jim
jammalg wrote:Hi intesec,
I followed your directions and after running the Norton Removal Tool and restarting my PC, everything is now working as it should. The difference was that this time the Removal Tool was already running when my PC restarted. It then automatically removed MS Security Essentials, downloaded, updated and installed Norton 360.
Thanks again for your help.
Jim
Just FYI
I found that you need to run the Norton Removal and Reinstall tool from a Windows account with Admin privilidges. Then when the computer restarts, you need to again log into that same account, and the install portion should kick in.