I cannot see any letters.

I renewed my 360 program. I paid US dollars and every letters were in English, however.

After installed my 360, I could not read any letters. I see only bars and color bars.

I think I have a different language 360 pack. I want to get an English version of 360. I did chatting with supporter; however, I still did not get any solution from them.

Should I return this product? do you know how can I return this product? I purchased this Sunday.