Hi, I renewed my subscription to N360 a couple months ago. Ever since I installed v.5 I have not been able to see videos on the internet - doesn't matter where, e.g., you tube, news papers, mtv.com, etc.... The audio come through fine, but the video images are blocked. I tried the online support, but the robot does not understand the question so it was no help. I have Windows 7, up to date Java, HP laptop bought a year and half ago. Any ideas? k