アカウントを削除できない（I can't delete my account）

[bjm]

@user5660

I need to cancel my password manager license to delete my Norton account, but I can’t do that

Hello @user5660
as I recall: Japan is an exception regarding Norton Password Manager not requiring an active Norton subscription.

Norton Password Manager requires an active Norton subscription
Applicable for: Android;Mac;Windows;iOS
This document here is applicable for Japanese users only.
DocID: v123361934
Last modified: 03/28/2025

are you Japan location?

AI
Norton Password Manager is generally available as a free, standalone tool, and it doesn’t require a subscription to use. The exception to this is in Japan. While it’s free in most regions, in Japan, it may be included as part of a broader Norton subscription package, according to Norton support.

Norton Password Manager is generally free to use, but in Japan, it may require a paid subscription or be included as part of a broader Norton security plan. While the password manager itself is free in most regions, Norton sometimes offers it as part of their paid security suites, and users in Japan may need to purchase one of these plans to access the password manager.

Deleting Norton account - Japan
https://support.norton.com/sp/ja/jp/home/current/solutions/v20220512171520504

May be best for you to discuss your Norton account deletion with Norton support.

Norton Community is primarily user-to-user “working” product help.
Norton Community does not have access to your Norton account ~ subscription ~ billing profile.

~ this process [here] works for me to reach: human agent
Norton support via Community | Chat | Phone [here]