I can't download Norton 360 onto my iphone device

Hi

 

Norton tells me that I can add several devices (up to 5) against my subscription.  It says it supports iPhones.  I followed the instructions to send a link to my email address, opened that email on my iPhone.  I clicked the link to set it up and received the following message 'Device not supported - Norton 360 does not run on this iOS operating system'.

 

Seems a bit strange to say you can and then when you try, it says it doesn't support.

 

Does anyone understand why this is happening?  I am running iOS 11.0.3.

 

Thanks!

Hi Cocostar:

Could you please confirm what operating system you use on your home computer as well as your Norton product and version number.  If you are using N360 on a Windows PC then Help | General Information | About should show that you have the current v22.11.0.41.

Unless you purchased Norton 360 Multi-Device, most older Norton AV / Norton IS / Norton 360 licenses only allow installation on Windows PC computers.  The newer line of Norton Security products (e.g., Norton Security Standard / Deluxe / Premium) are multi-device and allow installation on Android, iOS, Mac OS X and Windows PCs.

You can also contact Norton Customer Support directly via Live Chat at www.norton.com/chat.  The customer support reps can view your Norton account and subscription details and should be able help.
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32-bit Vista Home Premium SP2 * Firefox ESR v52.4.0 * NS Premium v22.11.0.41 * MB Premium v3.2.2